Dropbox Plan: Plus
Payment Method: Card
Today, dropbox sent me the following message: “Romanos, we couldn’t process your payment. Update your billing information now before you lose access”.
Indeed, I have found that dropbox has not debited the amount owed from my bank card for February and they claim that they are unable to do so.
They asked me to update my payment details, but every time I try to do so, I get the following error message: “Error in call to API function /2/checkout/update_billing_info”.
However, the problem does not lie on my side. In other words, my bank card is active and capable of online transactions, while the bank I contacted does not recognize any problem on its side. In other words, there has been no call from dropbox to pay my monthly subscription for February.
Does anyone know what might be happening?
