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I contacted support for a refund but was refused - how can I get one?

Has anyone been able to successfully request a refund for an annual subscription billed without noticed? All I want is to switch to monthly billing.

Customer service refused. I also contacted my credit company and they said they can't do anything because I didn't cancel the service. I certainly will now and am switching to another method for managing files.

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Hannah

Hi @d_c, thanks for taking the time to post to the Dropbox Community.

I was able to look up your communication with our support team to get an understanding of the situation.

Since you're already in contact with the team, I'd suggest sharing any concerns you may have with them, by replying to your existing ticket.

They'll be able to provide you with further info about the situation.

I hope this helps and we'll be right here if you need anything else.

d_c

@Hannah customer service was not willing to do anything to help me resolve this matter. Are you able to help me?

Mark

d_c wrote:
Are you able to help me?

Nobody here can I'm afraid as they dont have access to the billing systems etc.

The only people who are able to help are Dropbox via the support links.

You may want to check your email address and make sure its correct and not blocked by your email provider by mistake or has been marked junk previously as they do send multiple email reminders out starting many months before on annual plans.