Can I renew my personal Dropbox account 10 days earlier?

dgodesky

My annual individual professional plan is set to renew on 11/30/25, however, I would like to have the renewal charge post earlier in the month than Nov 30, for example, ideally have the charge post on November 21 plus or minus a day.  How can I make this happen in the account (I can't find any way to do it)? If not, is there an email address I can write to to have this happen?  TIA.

dgodesky

Hi, I'm posting this to let you know how it played out, and to also leave a final resolution in the dialogue for anyone else who might benefit.

I contacted support; they offered to send a special cancellation request to a separate team to cancel the account; after assurances that I'd not lose data, I agreed; the account was closed with an immediate stop on the account, this was a hard-immediate-cancel action, so I lost the last 6 or so days left in the month and my final subscription. When I received the support message back that the acct had been cancelled, I went in to see situation.  The account went back to basic with a warning that my storage was way over the limit (I had had a 2T account, it was now something very small like 2G or whatever), seeing this was a brief shock but it was clear that the data was still there; I immediately went to manage my account, I resubscribed, paid on that day (11/24) and the charge posted to my CC same day 11/24, accomplishing what I wanted which was to get a new earlier billing date. The interesting thing was that paying annually I think it was a 14 month deal as standard, but a popup offered me if I paid immediately - accept offer - I'd get 15 months for the annual fee.  I don't know what triggered the pop up other than perhaps hovering on my account page for renewal without doing anything while I was being carful to do it correctly.  Bottom line, support was very helpful, and this accomplished what I needed.