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Comparing video versions is crashing Replay.

Attempting to compare two versions on replay is causing the page to crash into an unexpected error message. This happens whether I attempt to compare versions from the thumbnail or with one of the videos loaded. It's happening across all of my projects and across multiple web browsers.

Anyone having the same issue or know how to solve?

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Megan

Hey there, @brendenbc let's jump right into this!

I know this might sound trivial but as a first step, can you ensure there are two (or more) versions of the file to compare? If there's no other version, the UI may fail upon attempting to compare.

Is this the first time this is happening? If I were you, I'd also try to disable any browser-related add-ons and extensions. I'm suggesting that since certain ones can interfere with expected browser behavior.

While you're at it, you might also want to try clearing your cookies and cache since this can often fix display issues.

I'll be waiting for your updates, and we'll take it from there. Thanks!

brendenbc

Thanks Megan! To follow up with something I should have mentioned, when I select "compare versions" on a video with two (or more) versions, Replay loads up the vids in the dual viewer window for a second before crashing. So I can see it attempting to work, but it results in an error after about a half second of loading.

I've removed the only Safari extension (Aspera) and cleared cookies and caches, but no luck yet. I've also tried with fresh installs of Safari and Chrome. This is the first time I'm experiencing this error, so I don't have any prior experience with why this may be happening.

I realize errors like this are probably hard to diagnose from afar, if there's anything else you think I should try just let me know. Thanks much for the help.

Megan

Hey @brendenbc, no worries!

We'll do our best to get to the bottom of this. Do you think you could attach a screenshot of the error message that you get in order for me to have a visual too?

brendenbc

Hey @Megan thanks again. Attached below is the error I receive. I can also screen record the process if you need to see what I mean about the viewer loading and then crashing.

If you should discover anything just let me know. Thanks!

Megan

Hey @brendenbc, thanks for the screenshot! 😊

Give me some time to investigate internally about this, and I'll get back with next steps as soon as possible. Thanks!

chrismol

Same thing is happening for me as well. been happening for maybe a week

Megan

Hey @brendenbc & @chrismol!

Thanks for reporting this. I went ahead and reached out via email in order for us to have a closer look into this.

Reply back to me, and we'll take it from there. Thanks!

brendenbc

Thanks @Megan just replied to the email. Happy to help with more info as needed.

KiahG

Hey @Megan this is also happening with me, and I'm just running audio. Would love to get this resolved asap, as clients also use this feature. Let me know if I can help with any info etc

Megan

Hi there, @KiahG! No worries, I'm here to dive into this.

I just sent you an email in order for us to investigate further. I'll see you there. Thanks a bunch!

Dominik Chmielarz

@brendenbc Thanks a lot for reporting this issue - it was broken for all the users and sadly we did not catch that earlier in the development process. I just released a new version of the app, where it's fixed. Please let us know if you bump into any other issues. Thanks!