Double charge for my Dropbox subscription. Will I get a refund for one of them?

Timeless_777

Dropbox Plan

Plus
Payment Method

Credit Card
How did you upgrade?

Directly through the Dropbox website

Question or Issue

On 3rd Nov 2025, I updated the credit card details for payment, and the update and payment were successful. 

But on 6th Nov 2025, I received an email saying Renewal Payment failed, need to update and pay again. After I updated this time, I received the receipt.

Now, my Bank Statement shows 3rd Nov and 6th Nov also deducted $129.47, which means that I have a double payment for the subscription period 1/11/2025 to 1/11/2026. 

May you help me check if the 3rd Nov Payment will be refunded or not? and I will contact the Bank at the same time.

Thank you.

Rich

Timeless_777 wrote:

May you help me check if the 3rd Nov Payment will be refunded or not?

You need to contact Support directly. To do so, visit the following page:

• https://www.dropbox.com/get_help/billing