We cannot login.2FA does not work and the account has been disabled/locked.[removed]
PLEASE get this unlocked ASAP.[removed]
[personal info removed per the Dropbox Community Guidelines]
All good but wow, what a hassle.
Hey @wontonmedia, sorry to hear about this.
Can you let me know exactly what you see when you try to sign in to the account?
What is the issue with 2FA exactly? Any additional details along with a screenshot of what you see, would be really helpful.
Just make sure to edit out any personal info on the screenshot.
Thanks.
It is for another account we have - we have been locked out for days now We receive replies but have zero solutions. 2FA does not work, so we just keep getting blocked.Please just unlock the account Lili, Ivanka have emailed you guys. Please just follow up and unlock the account or call the phone on file and get it fixed.
wontonmedia wrote: Please just follow up and unlock the account or call the phone on file and get it fixed.
Please just follow up and unlock the account or call the phone on file and get it fixed.
No one here can do that. They don't have that level of access to your account. You need to contact Support directly.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you've opened a ticket with Support, reply here with the ticket number and Hannah may be able to escalate it for you.
Hey @wontonmedia, I hope you're doing well!
Thanks for letting us know that your issue is fixed.
We'll be one post away if you need anything else!
