Child Item

Our account was deactivated after successful renewal

Hi everyone,

Our Dropbox account appears to be deactivated, even though our subscription was successfully renewed.

Our renewal date was August 22, 2025, and our credit card was charged the same day for the following:

Dropbox Standard Plan (includes 3 licenses)

60 Additional Dropbox Standard Plan Licenses

Coverage period: 8/22/2025 to 8/22/2026

I’ve already submitted a support ticket, but haven’t received any response or assistance so far.

Under the Billing tab, I see a button labeled “Resubscribe.”

I'm not sure if I should click that — will it charge us again? Or is this a billing issue on Dropbox’s end?

We’re currently locked out and urgently need access. Has anyone here run into a similar issue or know how to resolve this?

Thanks in advance!

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Comments

workrobot

I'm unable to send an email to dxxxxxxx@dropbox.com — it bounced back with the following error:

Address not found
Your message wasn't delivered to dxxxxxx@dropbox.com because the address couldn't be found or is unable to receive mail.

Just wanted to flag this in case there's an updated contact I should use.

Walter

Hi there @workrobot - thanks for bringing this to our attention.

I was able to locate your ticket in our system and passed your comments on to the agent who's working on your case.

Since they'll be better equipped to handle your queries, I'd recommend getting back to them directly through your ticket for any updates.

Let me know

workrobot

Thank you for the update. I appreciate you passing my comments along to the agent handling my case.

However, I must mention that this matter is very urgent, and I am hoping to get in touch with someone as soon as possible. The email address provided to me bounced back, and I’ve been unable to reach anyone through it.

I will follow up through my ticket, but I would really appreciate any additional assistance or guidance on how to connect with the right person to resolve this as quickly as possible.

Please let me know if there’s anything else I can do or if there’s an alternative way to get in touch.

Thank you for your understanding.

Hannah

Hey @workrobot, since you were already in touch with our support team and our support specialists, there's not much else that can be done on the Community side, however, I'm glad to see on your ticket that your main issue was resolved!

If you need anything else, please don't hesitate to let us know.

Have a great day!