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Can't get a link for public folder, getting error "couldn't copy link"

MJP71

Question or Issue
I've had this dropbox account for many years. For the last several months, I haven't been able to share the main folder that I use for "public use". I get the following error:

I tried cleaning up the members of the folder but that didn't help.

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Megan

Hey @MJP71, let's see what we can find about this together!

It sounds like access to your sharing was paused on your account.

Have you checked this article to see if any of the files you're trying to share, or have already shared, breaches the Terms of Service? Also, have you received any Dropbox-related emails about this?

One more thing I'd like for you to do is to visit your account online, and check if you can share any files or folders from there. Do you get the same error when you try sharing your content there?

Let me know more, thank you!

MJP71

Yes, I read that article yesterday before posting. None of that seems to apply. I have a bunch of real estate project related pdf's and excel spreadsheets.
It seems to be an issue only with one folder "DD Folder". I can share folders and files under the DD Folder but when I do "Copy Link" on the main folder, I get the error.
Also I have received no emails about this.

Nancy

Hope it’s alright if I chime in too, @MJP71! Did you test this on www.dropbox.com as well, and you still receive the same error for this particular folder?

MJP71

Yes, same results on my desktop or online.

Megan

Hey @MJP71!

You mentioned that this folder is for "public use". Is it possible that you're referring to a public folder? If so, have a look at this Help Center article too.

Also, do you maybe recall when was the last time you were able to share this folder?

MJP71

I am using the sharing options and then I have a link created for users that have the ability to edit. It is only happening on one folder. I have to problem on any other folders.
Specifically, I get the error when I click the folder and select "Copy DropBox Link".
I've been using DB successfully for many years and I've never had this issue before.

Megan

Hi @MJP71, odd.

I went ahead and created a support ticket on my end for you in order for us to investigate further. Reply back to me, and we'll take it from there.

Thanks a bunch!