Double-billed out of the blue, apparently for 19 months.

AllanInCanada

Dropbox Plan
Plus

Payment Method
Credit Card

Question or Issue
In reviewing my credit card statements, I have learned that I have been double-billed by Dropbox since February 2024. I have an annual subscription which I renew every April. In February 2024, monthly payments also began to appear on my credit card bill in the amount of $17.91 Canadian. This is an overpayment of $340.29 (so far). 

I attempted to submit a request on your form for a refund, but unfortunately, despite prompting me for a "postal code" (which suggests you know I live in Canada), your refund form requires me to enter digits only for my postal code -- which is impossible to do, because Canadian postal codes are alphanumeric.

In reviewing community posts, it appears double-billing is a common occurrence. I would like this resolved, now, with a full refund. Thank you.

Mark

AllanInCanada wrote:

In reviewing community posts, it appears double-billing is a common occurrence.

The only way that Dropbox can double bill is if you have two accounts - as has always been the case on here (i.e. sorry to be direct but user error). There is no way for it to charge one account twice. 

As you have a paid account, however, log a ticket at http://www.dropbox.com/support via your already paid account to get help. They should be able to trace the second account and help you stop payments on it etc