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We need access to a deceased person's Dropbox account (we represent the brother of the deceased).

Dropbox Plan: N/A
Are you a Team Member or Admin?: N/A
Do you have access to the email linked to the account?: N/A
Are there any devices connected to your Dropbox account?: N/A

Question or Issue
We need access to a deceased person's DB. We represent the brother of the deceased. Help please

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Dell_Dropbox

Hey there, thanks for dropping by the forum.

First off, very sorry for your loss.

Refer to the following help article. When you go to the Support page as it instructs, make sure you're not signed in to any account, even these forums, and you'll see an option for not being able to sign in. It's best to use a private or Incognito window in your browser to make sure you're not signed in.

https://help.dropbox.com/account-settings/access-account-of-someone-who-passed-away

Marcey Rodriguez

The brother of the deceased (the executor of the estate) needs to get into his late brother's Dropbox for docs. Unfortunately, his brother passed from cancer before he was able to get his password(s). We're trying to find out how we can go about getting this information if it's possible. If so, what steps do we take?

Rich

Marcey Rodriguez wrote:
We're trying to find out how we can go about getting this information if it's possible. If so, what steps do we take?

Refer to the link provided by @Dell_Dropbox in his previous reply to you.