Important information about Dropbox Passwords

Theresa

You may have heard in a recent announcement that Dropbox Passwords will be discontinued on October 28, 2025.

We understand that this may be disappointing news, and that many of you may rely on this tool to manage your passwords and information - we want you to know we’re here to support you.

Here’s what you need to know:

• August 28th, 2025: Dropbox Passwords will become view-only in both the mobile app and browser extension.
  
  You’ll still be able to view your saved usernames, passwords, and payment information, but you won’t be able to add new ones. Additionally, the autofill functionality will be deactivated.
  
  
• September 11th, 2025: The Dropbox Passwords mobile app will stop working.
  
  But don’t worry - you’ll still be able to access your Passwords information through the browser extension.
• October 28th, 2025: Dropbox Passwords will be fully discontinued.
  
  You’ll no longer be able to access or add any saved usernames, passwords, and payment information and these entries will be permanently and securely deleted from our servers. The dark web monitoring feature will be discontinued.

Important Note:

Access to your Dropbox account will not be affected by this change, and your files remain safe and secure.

What should you do now?

Firstly, be sure to export your saved information before October 28th, 2025 so you can safely move them to a new password manager. 

The good news? It is easy. We’ve put together a step by step guide to walk you through it:

Browser Extension:

1. Open the Dropbox Passwords browser extension.
2. Go to the bottom-left corner and give your avatar or initials a click.
3. Click Preferences.
4. Click onto the Account tab.
5. Select Export.
6. You will get a quick ‘are you sure?” - then click Export once again to confirm.

Mobile App: 

1. Open the Dropbox Passwords mobile app.
2. Tap the gear icon to enter your settings.
3. Select Export.
4. You will get a quick ‘are you sure?” - then select Export once again to confirm.

When exporting your data, remember: 

• Save it to a secure device.
• Avoid sharing or storing it in an unprotected location.
• Your data it will be in a .CSV file which you can easily import into another password manager of your choice. 
• After October 28, 2025, we won’t be able to recover your data, so please be sure to export your passwords before then. We recommend doing it ASAP to avoid any issues.

Next Steps

We’re here to support you in making this transition as smooth as possible. Once you’ve exported your data, your .CSV file can be imported into a new password manager of your choice (we would recommend 1Password). For more details and assistance, please check out our help center article here. 

Thanks for being such and important part of the Dropbox Community. If you still have questions, check out this help center article here or just drop us a comment below - we’re always here to help. 


Please note: Access to your Dropbox account will not be affected by this change, and your files remain safe and secure.

aL_br

Terrible decision and not a lot of respect for the loyal users