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Not seeing signed documents from Dropbox Sign in my Dropbox folders

I am not able to see the signed documents from Dropbox sign in my Dropbox folders anymore. It used to be seen in the "HelloSign" folder and since past couple of days when someone signs the document, it doesn't show up in Dropbox folder. It's visible in the Documents section of Dropbox sign still. But I need it Dropbox to organize them.

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Hannah

Hi there, @dmjdona, welcome to the Dropbox Community.

Are you using a Dropbox Sign account?

Are you referring to files you created that others have signed or ones that you've signed?

And if you manually search for them through your search bar, what results do you get?

Let me know and we'll go from there.

dmjdona

Yes. I am using a Dropbox Sign account. I am referring to the files that other have signed. And I do not see those when I search in dropbox search bar.

Here's the flow:

I create a template in Dropbox Sign and share the link
Someone signs using the link.
I see the signed document in the Documents section on Dropbox Sign

Earlier, I was able to see the signed documents in Dropbox folders too. But now I don't see them. I can find it only from Dropbox Sign and not in Dropbox file system.

Hannah

Thanks for the clarification, @dmjdona.

When did you notice that you were no longer able to see your signed documents in your Dropbox account?

dmjdona

I am able to see files from June 12th. Not anything after that.

Jay

HI @dmjdona, thanks for the details. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

dmjdona

slickwilly95991

I noticed this too. I think they no longer have this functionality because when you create the document to be signed, it no longer allows us to select which dropbox folder to place the executed document after it is signed. This was the reason I used the service. Might need to look at alternatives.