Hello! I need help. I was trying to update the account with my name (to be shown in the requests), but it keeps showing another name (a colleague used this account before). Can you please solve the problem?
Hi there, @Mercedes Butiron, welcome to our Community!
You should be able to change the name on your Dropbox account by following the steps in this article.
Let me know how it goes.
Thanks!
Hello Hannah,
I can change there my name, but when I send a signature request, the recipient gets and email from the account email but the name from a former user. Which is wrong. But the problem is that's from no-reply Hellosign email.
I see, thanks for clarifying, Mercedes.
Are you using a Dropbox Sign account to send your signature requests or are you doing it from the Signatures page on dropbox.com?
Helo Hannah,
It's from a Dropbox Sign account
Thanks for the update, Mercedes!
In that case, I would actually suggest reaching out to our Dropbox Sign team directly.
You can do so by filling out the form here.
They should be able to assist you in figuring this out really soon!
