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Dropbox is freezing and one photo flashing

I created a folder with several photos. One is flashing. I cant delete it. Anything I now do results in a message system unresponsive- wait or reload. Waiting doesnt resolve it. I cant delete the flashing photo or the entire folder. Nor create a new folder. I am using the web application. I tried with Chrome (Version 136.0.7103.49), an incognito window and Safari (Version 17.4.1 (19618.1.15.11.14). Can someone help?

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Megan

Hey @mhauby, let's jump right into this!

Do you notice this behavior only when trying to delete that particular folder or photo?

Is this a shared folder, or one that you own? If you have any screenshots of this flashing, please feel free to attach them here.

Keep me posted, and we'll take it from there!

mhauby

The flashing occurs whenever that folder is open. It is not shared. The file "Through The Leaves" is the one that flashes. I also tried restarting the computer and that didnt work.

I dont see how to attach a screenshot. Here is a link if that can help. https://www.dropbox.com/home/JFM April 30 2025

mhauby

Megan...I did not hear back from you on the reply above