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I want to cancel Seagate’s 6-month trial, as I only have 2GB after applying.

I purchased Seagate and applied for the 6-month trial. Although I received the email, my storage is still showing as 2GB. Is this normal? I thought I had subscribed, but I didn’t see a button to cancel the subscription. How can I confirm that I am in the 6-month trial period?
I followed the steps again, but I can’t redo the process. It feels like the upgrade was only halfway done and didn’t work. What should I do? Is there anyone who can help me?

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ape11

The account shows "Provides 2 GB of storage space, allowing you to store and share files. Renew at US$7.34 (including additional features and discounts)," but I am unable to cancel the subscription.

Walter

Hey @ape11 - thanks for using Dropbox and welcome to our Community.

The Dropbox Backup plan is a paid subscription that includes the same features as the free Basic plan which comes with 2 GB of storage space, but provides all the space you need to back up one computer and one external hard drive, plus access to email support and Dropbox Rewind.

If you've tried the steps to cancel your plan and are still having issues, please let us know and we'll reach out via email to investigate further.

Thanks!

ape11

On the 'Contact Us' page below, is that where I can contact customer service? The response I received yesterday only provided the official website, which still hasn’t resolved my issue.
I have followed the instructions above before, but there is no 'Cancel Subscription' button.

Walter

In that case, may we reach out via email to have a further look internally at this point @ape11?

Let me know and I'll use the email address that's linked to your Community profile.

ape11

Okey，many thanks.

Walter

No worries @ape11 - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

Jay Lalwani

Hey @Walter I am facing the sa

me issue and I have tried all things but not able to cancel my subscription of dropbox backup received through Seagate i don't want to pay 71 dollar and continue

Please help me to cancel my subscription from back-end

Megan

Hey @Jay Lalwani!

I checked this thread, and it looks like our colleague, @Hannah has already been in contact with you via email.

Hang tight, and she'll reply back as soon as possible to help with your request.

If you need something else, please let me know and I will be more than happy to help every step of the way.