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Getting an error "Your request contains errors and/or invalid data." when submitting document

Hello,

I've been using this service for two plus years without issue and now I'm getting an error message when I try to submit a document for a client's signature. I've tried a separate wifi connection, incognito mode and a different browser. No idea why this is happening now. Please help.

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Jay

Hi @dbalmer, thanks for bringing this to our attention.

Could you attach a screenshot showing the error message you're getting, while hiding any personal information?

This will help me to assist further!

dbalmer

per above

dbalmer

Walter

Thanks for the screenshot @dbalmer - most appreciated.

Can you please clarify if this happens with only this specific document or if it's affecting all of your docs?

If it's the latter, may we reach out via email perhaps to investigate further?

dbalmer

I can send the same document to myself. I can't send it to the recipient's email address, which I've confirmed is a valid email address. It's a gmail address.

Walter

I see, thanks for clarifying that @dbalmer - much appreciated.

As a test, are you able to send it to any other email address with no issues at all?

Also, can you confirm that you're using Dropbox Sign to do this and not the Signature hub on Dropbox.com?

dbalmer

Yes, I'm using dropbox sign. Yes, I'm able to send to other recipients / email addresses. The problem appears to be isolated to a single recipient. I am using the same email address to send the document for signature as I am to communicate with them outside of dropbox sign. Hope this is clear.

Walter

Thanks for the clarification again @dbalmer - would it be OK if we reached out via email to have a further look internally at this point?

dbalmer

yes.

Walter

Thanks for the cooperation @dbalmer - I've just sent you an email, so please take a look at your inbox and we'll take it from there.

cmoore2

Hi I am receiving the same exact error when trying to send a document for signature. I've done the following:

cleared my cache
restarted Chrome
restarted computer
used a different browser (Edge)
start the project completely over and use a different PDF

Please advise.

Megan

Hey @cmoore2, thanks for posting here today!

I just sent you an email, in order for us to have a closer look into this.

Reply back to me, and we'll take it from there. Thanks a bunch!