"We’ve interrupted your sharing activity" error when trying to share files

kapnitin

Dear Friends

So I have been using Dropbox Plus for years with and have never had this issue ever. I contacted support regarding this and they asked me to wait for 24 hours which i did. Nothing happened after 24 hours and i still got the error on every file. I created a txt file using browser and tried to share but received the same error. The PC was clean without any viruses or malware but i re-ran all the scans just to be sure again. No malware !

Frustrated, I uninstalled the dropbox from this PC, unlinked it and reinstalled it on another new pc which was also clean. Sure enough, I got the error again. I have emailed Dropbox support 2-3 times, have chatted with them but they have got no clue. It was shocking to say the least. I'm ready to delete all the cloud data as well if that can help but I'm not sure if that will help either.

Just stuck with this premium account which is of no use. Can you guys suggest what could be done to get this working ?

Ticket #24875011

Thanks

Hannah

Hey @kapnitin, thanks for reaching out to us.

I completely understand your frustration over this.

I can see you've done what needs to be done on your end and contacted our support team, so thanks for the ticket number.

Your case is with our specialists from what I was able to see and they're working on your case as we speak.

I've passed your comments and raised the priority of your case, so it should be resolved soon.

Let me know if you have any questions.