Hello, unfortunately as an admin I have removed access to my *personal* folder in Dropbox. What can I do? The folder can no longer be found. I accidentally pressed the Remove ALL button. Now all my personal data is gone
Hey @Frankrichter1982! Thanks for posting on our forum today.
Are you referring to your personal member folder, that’s mentioned here?
If yes, can you see it under this page? If not, what do you see under your Events page instead or your Deleted files page?
Keep me updated.
Hello. I'm from Germany and unfortunately have to translate it. I didn't delete an important folder. I removed my own access to the folder. We are a team of 4 people. I accidentally pressed the button --> Remove access for everyone. Since then I can't see the folder anymore. Not even as an admin. see at screenshot
Hey @Frankrichter1982, thanks for the additional info.
Have you tried searching the account for the folder using the search bar?
Did you check your "shared" page that Nancy mentioned above?
Hello. No, I don't see the folder anywhere. Neither in the deleted folder nor on the shared page. 😒
I also logged in via all 4 members. But the folder is simply no longer visible
Hmm, do you know who the owner of the folder was? Do they or any other member still have access to it?
I created the folder myself. No, none of the 4 members has access to the folder. How can it be that I can delete my own access? The function makes no sense as an admin, does it?
I see, thanks for that, Frank.
Since the folder is not in the usual places and due to the nature of the issue which requires access to specific account info, I would suggest reaching out to our support team.
They'll be able to access details and guide you accordingly.
Let us know what happens or send us your ticket number, if you want.
Thanks!
Ticket #24836314: Support-Chat für Dropbox
So the support is unfortunately just a stupid AI... which I find very sad. After 2 days of writing, I only get meaningless answers. How can you add a function where you can remove access as an admin yourself? The folder must still be there. It's just no longer visible.
Hey @Frankrichter1982 thanks for sharing your ticket number with us!
I was able to locate the second one, and it looks like our agent replied back to you. Did you have the chance to see her response?
Here's the result. It's sad that the support team is probably just a dumb AI robot. After several days of writing, support told me I couldn't save the folder. I then contacted my IT service, which was able to resolve the issue in five minutes. Fortunately, there's a feature in Dropbox that lets you restore a backup based on the exact day and time. Thanks.
