Child Item

user_suspended, now Stuck on "content is uploading"

Hi,

Yesterday I was dealing with an issue when uploading files using the Python SDK (v10.1.2). The files "successfully" upload, but when I follow the link I get this error:

"Content is uploading

Link content can't be viewed because it hasn't finished uploading. You'll be able to view it once it completes"

I still get this error even after 24 hours. Uploading via the web browser works fine. We have enough space on our account, and the file I'm trying to upload is small (<1MB).

Today I try again and get an error while uploading: AuthError('user_suspended', None)

So I create a new app via the dev console and try again, but I get the same "content is uploading" error. This code has been working fine for 5+ years until this week. Any ideas?

Thanks,

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nandryshak

I'm creating the link like this:

link = dropbox_client.sharing_create_shared_link(dropbox_filename, pending_upload=PendingUploadMode.file)

The metadata returned by files_get_metadata looks normal.

Nick K

Same issue

DB-Des

Hi @nandryshak,

Method sharing_create_shared_link is sending your request to a deprecated endpoint (/2/sharing/create_shared_link).

Please update your app to use sharing_create_shared_link_with_settings instead and let us know if you are still seeing the same result.

DB-Des

@Nick K,

I'll be happy to help with any issues you're having with the Dropbox API, but I'll need some more information. Please reply with:

the name and version number of the platform and SDK/library you are using, if any
the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)
the full text of any error or unexpected output

nandryshak

Thanks! I will try this.