with a BUSINESS profile the "signature" option is available on IPAD but not on MACos or online
Hey @Nicolas Koutsikas - thanks for posting on our Community and sorry to hear about this.
Just to make sure we're on the same page, can you send us a screenshot of what's troubling you?
Have you tried clearing your browser's cache and/or using another browser since you first noticed this?
Let us know more and we'll take it from there.
Normally in the BUSINESS option, I should be able to sign online."SIGN" bouton doesn't,' appear anywhere when I open a PDF online
it appears only with my IPAD
I have used SAFARI and FIREFOX
I see, thanks for the additional information @Nicolas Koutsikas - much appreciated.
Can you please clarify your device's OS version and the version of the Dropbox app installed there as well?
As mentioned, a screenshot would also help!
Sequoia 15.2 and Dropbox (actual version downloaded today)
I have just tried with Firefox and the result is the same
Hey @Nicolas Koutsikas, would you mind sending us a screenshot of how this appears for you on the browser and on the iPad?
I can send files with this ,it doesn't allow
When you reply (note needs to be via the website and not a mobile) click on the Photo icon and it will upload for you to the post.
Hello If I connect with PC will be ok?
we have tryed with A PC.There is "SIGN" option but it doesn't give any possibility to go on.Here are two caption of the two steps?
Is there anybody in the Assistence able to give clear answer.I am trying to find a solution since Nov.24.
Too much time lost!
Once the "joint button" to send screen captures doesn't work!
Hey @Nicolas Koutsikas, just to make sure we're on the same page here: do you follow these steps in order to send your signature?
Have you tried contacting our Support directly about this?
I have contacted the Assistance at least 5 times in France.As somebody from the assistance has already answered that the "sign" doesn't exist fo MACS with "Business",I need a concrete answer if people from team with "PC" can use the SIGN option.I have two captures where the "SIGN" appears but nothing is happening after.
So please send a detailed answer do we can move forward
Hey @Nicolas Koutsikas, thanks so much for your patience so far.
If you don't mind, I would like to have you try a few more things to better understand the root cause of this issue.
You mentioned that the option to send a signature is available on your iPad. Can you try to create and send one when using it? Do you get an error when trying to do so?
Also when you visit this page, do you see the "Getting started" steps there? Can you follow them -if you haven't already- and then try to send a Signature request?
in the pad the signature botton exist,the preparing of the request of signature but yu click to send there is an error.
What about the PC?
Could you clarify the error you're getting or send us a screenshot so that we can have a visual too @Nicolas Koutsikas?
if the signature is not available for MACOS do you propose to get DROPBOX SIGN ? we should pay more for something it was supposed to be included
Hey @Nicolas Koutsikas, hope you don’t mind if I jump in here, too.
To make sure I got it right, are you unable to access this page?
If yes, I’d like a screenshot of what you see exactly when clicking on the above link; you can paste it in your message box on the forum directly to upload it here.
sorry in the reply window of this chat the append bouton to send images doesn't work
(Safari 18.2 MACOS 15.2)
Can you try dragging and dropping it instead in that case or using another browser @Nicolas Koutsikas?
I have tryed with SAFARi,EDGE,FIREFOX and CHROME ,Impossible to append
If you get the same results while copying and pasting your screenshot too, may we reach out via email to investigate further @Nicolas Koutsikas?
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Thanks for the cooperation so far @Nicolas Koutsikas - I've just followed up via email, so please have a look at your inbox and we'll take it from there.
It will be great if you can open for us codes for DOCU SIGN so far the utility is not available in our BUSINESS account
I'm not sure what you're referring to exactly @Nicolas Koutsikas - could you elaborate a tad for me please?
I have paid for the DROPBOX BUSINESS kit, and SIGN is supposed to be available.
As you understand, there is no way to use it now.SO please propose some alternative way.
Hey again, @Nicolas Koutsikas! I can see you’ve replied to Walter’s email with more details on the issue you’re having.
He’ll check your message as soon as he’s available and further assist.
Thanks!
