Child Item

I can't invite new members to a folder, it's asking me to upgrade to Dropbox Business.

I am trying to invite a new email address to my folder but I am getting blocked by a pop up for a free trial of DropBox Business. I click on "Not Now" but it just reverts back to the folder page and does the same thing again when I click on Invite Members

Find more posts tagged with

Shared Folders

File Access

Dropbox Business

Active

New

Accepted answers

AnastasiaDBX

Hello! I am sorry to hear you're having trouble sharing a folder. Would you mind sharing a screenshot of where you're trying to add a person to the folder? You might be inadvertently inviting someone to your account, as opposed to just the folder. You should click on a "Share" or "Share folder" button instead. Let me know if that helps!

All comments

Megan

Hey @bacreman, let's jump right into this!

I'm assuming that you're currently in a Dropbox Basic plan, right?

Is it possible that you sent too many invites at once? If I were you, I'd also try switching to a different browser, or incognito tab just to observe if the behavior remains the same.

I'll be waiting for your updates!

bacreman

Yes, DropBox Basic, and I tried another browser and it is still happening

bacreman

also, only one invite, so I don't think it can be that I sent out too many?

Megan

Hey @bacreman, thanks for checking!

And to clarify, do you use these steps in order to add people to your shared folder?

Also, does this happen with a specific folder, or with all of them?

bacreman

I've "hovered" over folders and don't get an option to share, and yes, this is happening on other folders that I test.

I appreciate you trying to help Megan - hopefully we can get this back to normal!

AnastasiaDBX

bacreman

That worked Anastasia - thank you!