I saved two signatures on iPad and these are not appearing on my other devices. Are saved signatures supported to sync between devices or I have to create signatures in every device I want to use to sign my PDF documents?
Hi there, @omglol, thanks for reaching out to us.
Are all of these devices linked to the same Dropbox account?
If you save a signature on your Android phone, are you able to access it from dropbox.com?
Let me know what you find.
Hello @Hannah
Yes, all devices are signed into my Dropbox account.
I just saved a signature on Android and it did not show up on Dropbox.com on my macbook using both safari and chrome
Are the saved signatures supposed to sync between devices logged into the same dropbox account?
Hope you don’t mind me jump in, @omglol! Can you send me a screenshot of what you see on your mobile app versus what appears on your Dropbox account online?
If there’s anything personal showing, make sure to mask it first.
Hello @Nancy
Can you please confirm if saved signatures are supposed to be in sync between devices? It is a bit frustrating why neither you or @Hahah have answered this question.
As requested:
Dropbox online on Macbook:
Screenshot from iPad
Hey @omglol! In general, before confirming anything, we want to gather as many details as we can, so that we can provide the most accurate info possible. In this case, I wanted to make sure that you’re working on Dropbox in both cases and not Dropbox Sign. On Dropbox, you should be seeing your signature requests on both www.dropbox.com and your mobile app indeed.
On your mobile device, I’d like you to open your Dropbox app > Account tab, scroll down to your “Signature requests” and send me a screenshot of what you see there.
For the Dropbox website, I’d like you to go to your Signatures tab again and send me one more screenshot of what you see (you don’t need to open any of the signature requests, I just need a screenshot of what you see in the above sections).
Thank you for clarifying.
As requested, screenshot from the mobile device:
Screenshot from dropbox.com
Noting, these signatures that I am attempting to keep in sync between devices are signatures for myself. I do need to request signatures from others.
Hey @omglol - I'm sorry for the late reply here, but can you walk me through the exact steps you took to do this in the first place? How are you saving your own signatures to your Dropbox account?
Were you sending out a document for signatures or testing it out on your account perhaps?
Hello @Walter
I am getting a bit frustrated here.
I am signing PDF for myself and for myself only. I never send documents to others for them to sign. Therefore, I thought, I could use Dropbox to sign my pdf documents and if signatures are created on one device, it will sync to other devices. Therefore, can you please in fact confirm if dropbox syncs my own saved signatures between devices with Dropbox on it? Yes or No?
Hey @omglol, we're looking into this on our end as well, that's why the delay, so apologies for that.
Just as a clarification, can you let us know if you're referring to the actual signature itself or the signed document?
