I have confirmed this behavior on 3 different computers. I'm guessing there was possibly an app update that has removed the "right click" > "Send for Signature" function from Dropbox ? How do I go about getting it back ?
Hey @Tcalp, thanks for posting here today!
Can I send you an email, in order for us to have a closer look into this?
Thanks!
You sure can 🙂
same issue, please advise
Hello,
Dropbox signature used to be available from the desktop app. It was super easy to right click and send it off and put in the signatures. Now I have to go through the extra step of going online, finding the document, and then preparing the document to send. Can you please make the sign available on the desktop app again? Thanks.
Was a solution found for this issue?
Current iteration of Dropbox Sign is rage-inducing when many different documents need to be sent in a day 😅
TomHHRS ... No , not yet that I'm aware of ... No one from Dropbox Support has reached out to me at this point.
Hi everyone! After checking with our team in the meantime, we were informed that this option has been removed from the right-click context menu of the Dropbox app.
As a result, this action can only be taken on the Dropbox website from now on.
Hey @CharlieSha - thanks for the feedback on this.
I've passed it on to the team internally and you can let us know if you have anything else to add.
For now, you can use the 'Preview on Dropbox.com' option that will take you to the same page as the 'send for signature' option did. From there, you'll be able to send it for signature normally.
Thanks. That is a great work around for now.
Thank you, this is an acceptable work-around for now.
The other frustration is that the old 'Name' and 'Email' fields used to be a pop up overlay on file to be signed, it is now a separate page and you cannot preview the document before adding the name and email.
This is also somewhat tedious when dealing with multiple files in a day/short period of time for two reasons.
1. Our files (as I imagine other users are) have the signer's names viewable behind the overlay so that we can double-check that we're filling in the correct details before we press 'ok'
2. It's unnecessary extra loading of pages
This is a service we pay additionally, annually for. We chose Dropbox for this solution given that it was so convenient to use. Removing the "right click" feature, frankly seems like an awful step backward. It's mainly accounting/bookkeeping tasks that we deploy this type of solution for. Frankly, when staff aren't generally "technically" inclined, not having the right click ability for those in their upper years is pretty disappointing. Please bring this feature back, if not we will likely be forced by our clients to find alternative solutions.
As to your "temporary" solution, "Preview on Dropbox.com" doesn't exist for PDF files in the "right click" context.
The only work-around I have seen is to bookmark the folder structure within the dropbox archive to give book keepers some level of "reasonable" access to "send for signature", that said, some companies have complex folder structures and it is an awful way to natigate the file structure as compared to windows explorer.
Hi I recently contacted support and they mentioned that in a recent update, you have removed the "Send for Signature" option within the Dropbox dropdown menu when right-clicking on a file in Windows Explorer. I found this feature a very nice shortcut and I would like to see it restored if possible. The individual I talked with suggested posting my opinion here.
I hope that you will restore the "send for Signature" option in the dropdown menu in a future release as I found it a very useful shortcut.
Thank you for you time.
The option on the right click "context" menu appears to be "View on Dropbox" not preview.
Is the removal of the Send for Signature option expected to be permanent?
There seems to have been a number of recent issues creep up, not overly impressive.
You should have "View on Dropbox" based on what I see, as opposed to Preview. Then when the document is viewable, select the option from the menu bar immediately above the document that says Send for Signature and you should be back at the same place as the Send for Signature option from the context menu in Windows took you.
I am simply adding my 2 cents along with the rest, that this option should be returned to service. It appeared to work just fine, so not sure what's up. It would be different if it was an option that routinely messed things up, but that doesn't appear to be the case. There have been a few new issues with Dropbox Sign of late and I am hoping it is just a temporary phase.
We want it back, too! It was very convenient and worked well. It's part of what really made DropboxSign a great tool for our company. Please, Dropbox, bring it back SOON!
I am having the same issue, has there been any fix or solution?
Hey @Mohsin Ali, at this time you can send a signature request through the Dropbox website and mobile app.
You can see more about this here.
This is wild! This seems like such a strange thing to remove. We send hundreds of documents daily to sign and this was the reason we chose dropbox to make this easier through the right click 'send for signature'
Please bring it back!!!!
Hi @Hannah I just wanted to confirm, the "Send for signature" option from the context menu has been removed from the Dropbox app and will no longer be coming back?Do you know perhaps the reason for this change?Just want to know if this is a permanent change or if the feature might come back in a future update.Thanks in advance!
Hey @Glop, hope you don’t mind if I jump in. At the time, it’s only possible to do this via the web/mobile app, as Hannah mentioned above. Whether or not this is something that’ll return to the desktop app as an option in the future, I’m afraid we can’t provide much info on.
Thanks for the update Nancy, apologies I've just seen it now.
Terrible decision to remove this feature, it's an inane and inefficient change.
It worked perfectly fine before, and was in line with Dropbox's workflow being nice and streamlined from the Desktop to the Browser. Truly makes it a disgruntling experience, as is evidenced by others who still comment on this thread. I'm sure there's a bunch of people out there who can't be bothered posting on these forums, for a myriad f reasons, that this would annoy as well.
The only small positive to come from the change is the improved method of choosing the destination folder for the now signed document (in which it goes up one folder level and you can then select the existing folder, or a new one).
I would fully understand if the removal of the option from the context menu was something that was customisable on the user-end, but straight up removal from it is just mind-boggling... why would you make your app less user-friendly? Unless it's too hard to maintain this aspect of it, and your goal is to drive users away to more convenient options..
Hi Tom, actually the ability to define the destination filing location for the completed / signed document was already available before they removed the option from the menu.
Yes, apologies I didn't clarify that one properly:
I realised it was already a feature, but with their new method it would go up one level of folders to the parent folder, from which you could select the folder within. Rather than pre-selecting the original filepath folder for the file.
We have an Emailed and Signed Folder wihin our folder structure. Old method used to default to Emailed, updated method would go one level up and allow me to select either Emailed or Signed - it's a small difference, but it saves a click.
Same frustration here as well. Have to 'view' on Dropbox.com then send for signature through there. Was much better and faster before.
