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Microsoft Word for Web and "/get_events" endpoint

1575475

Hello,

I just uploaded a word document to Dropbox and edited it using Microsoft Word for Web.

Then I called the "/get_events" endpoint using the parameter "category = file_operations". No event was returned.

Then I edited the same document using my local Word, saved it and the endpoint returned a "file_edit" event as expected.

Why is that so? What did I miss?

Pls advise.

Best regards,

Jan

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iNeil

Hello @1575475 ,

Thank you for providing this information. I have raised this case with the engineering team. Once I have an update, I will let you know.

1575475

Hi Neil,

still no response from the engeneering team?

Best regards,

Jan

iNeil

Hello @1575475,

The engineering team has updated me.

Unfortunately, editing Microsoft Office documents in Dropbox does not trigger an event in the activity log. This is currently a feature gap, and the case is still open with the engineering team.

Please note that I’m unable to provide a specific timeline for this case. However, if I receive any further updates, I will let you know.

1575475

Hi Neil,

thank you for keeping me informed.

Best regards,

Jan

iNeil

Hello @1575475,

I’m reaching out to let you know that our engineering team has resolved the issue affecting activity logs when working with Microsoft Word files. Everything should now be functioning as expected.

If you are still encountering the issue, please let us know and we will be happy to investigate the issue further.