Child Item

Error 500 when I'm trying to retrieve a file's version history.

I am attempting to retrieve a previous file using the Version History, however, I keep getting an "Error 500" messages. Any thoughts on how to fix this?

Find more posts tagged with

Restore

Error Messages

LOL

AcceptAnswer

Accepted answers

BenDBX

Hi Everybody,

I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

Thanks,

Ben

All comments

Megan

Hey there, @MelGold, welcome to our Community!

Have you tried using a different browser, by any chance? I'd like for us to exclude any browser-related issues first.

Is this file yours, or a shared file?

Let me know more, and we'll take it from there!

chadmadeit

I'm having the same issue with my own file that I accidentally saved over. I am getting the 500 error on two different browsers (Chrome and Firefox) when I view the Version History page for that file.

JohnnyDogman

Hi MelGold,

Sorry to hear about the issue you're facing. Here are a few steps to try and resolve the Error 500:

Refresh the Page: Sometimes, a simple refresh can fix temporary glitches.
Clear Browser Cache: Clear your browser's cache and cookies, then try again.
Use a Different Browser: Switch to a different browser to see if the problem persists.
Check Dropbox Status: Visit Dropbox Status to see if there are any ongoing issues.
Contact Support: If the problem continues, reach out to Dropbox Support for further assistance.

I hope this helps!

Best,

Johnny

e_e

same problem - we pay a lot of money for this feature, and for the one time I need it, it fails. Huge disappointment.

Nancy

@e_e, does the error appear on a different browser/via incognito mode, as well?

MelGold

Hi JohnnyDogman,

Unfortunately, the problem still persists after trying all of the solutions you mentioned.

Best,

Melissa

MelGold

I am still having the same issue you are today!

MelGold

Hello,

Yes, I've used Microsoft Edge and Google Chrome and I am still having the same issue today!

The file is not a shared file!

Best,

Melissa

Nancy

@MelGold, does the issue persist via an incognito window, as well? If you have any other browsers available, please give them a go, too.

If yes, I’d like a full screenshot of what you’re seeing to check this further.

fabianhmorales

I have the same problem
did you find the solution?

I have the same problem
did you find the solution?

fabianhmorales

I have the same problem
did you find the solution?

Twistereli

Same here, obviously not a user/browser error but something dropbox needs to figure out

Megan

Hey everyone!

Thanks for your patience while we try to narrow it down.

Does this happen while you're using a specific browser? If so, would you mind clarifying which one?

Have you made sure there are no plugins or extensions enabled that could be causing this issue? One more thing: do you notice this behavior when you select "Version History" or when you try to restore to a specific version?

Let me know more!

fabianhmorales

me pasa con todos los navegadores, con TODOS los acrchivos

el problema no es del usuario porque, como ven, le pasa a muchos

preciso la solucion

Twistereli

Hi Megan,

Tested on the following systems. All of them give the same result. It happens when you try to access the version history, so you can't even get to the list to restore a version.

Windows 10 - Chrome (including incognito)
Windows 10 - Edge (no extensions)
MacOS Montery - Chrome
MacOS Montery - Safari (no extensions)

Lafcadio

Hello,

I'm encountering the same problem. The history recovery feature normally works well on my machine and Fireforx browser. Yesterday I get an "error 500".

Lafcadio

rednal

Same problem here, at least since yesterday (possibly longer). Deleting cache/cookies doesn't work and it occurs in both Chrome and Firefox, so the problem seems to be on Dropbox' side.

Denwid

Same problem here, getting Error 500 when trying to restore doc.

MelGold

It happens when I use any browser. I also have no plugins enabled.

The error message comes when you click on "version history. Screenshot 2024-07-19 085506.png

BenDBX

Hi Everybody,

Thanks for reporting this. Our Engineering team is currently investigating. I'll provide an update here when I have more information to share.

Regards,

Ben

ttscoff

Everything about the web app seems to be working correctly, but I'm getting an error 500 when I try to access version history on a file. Status board doesn't report any issues.

Front D.2

Same issue for at least the last couple of days, multiple browsers.

Brambles

Also same problem which persists on all browser and after following suggested approaches on each

Brambles

Any updates on this Ben?

Imran44

Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home.
I got this error after trying to see Version History of my file, can someone help please.

BenDBX

Hi @Brambles,

Thanks for checking in. We're still looking into it, but I'll let you know when we have an update!

Mark

@BenDBX wrote:
Hi @Brambles,

Thanks for checking in. We're still looking into it, but I'll let you know when we have an update!

Can it not be escalated to update the Status page? This issue has been going on now since last Wednesday but still isnt on the status page? 😞

BenDBX

Hi Everybody,

I've received word that a fix has been released. This should be resolved, but if you're still getting an error when retrieving version history, please let me know here!

Thanks,

Ben

MelGold

Thank you! My Version History now works!

Front D.2

Yes thanks, resolved for me also.