I get an error trying to purchase Dropbox Plus from Basic plan

Hey @walbluefin - sorry to hear you're having issues with this.

Could you please clear your browser's cache or try another browser and let me know if you still get the same error?

If you do, I'd appreciate a screenshot (omitting any personal information) as well.

Thanks!

I'm having the same issue as well and it's frustrating!

Talked to 3pax and none can solve my issue.

Can someone from the technical department get back to me pls.

Walbluefin, have you solved your payment?

I have tried other browser, clear cache and none help.

Could you kindly revert to me pls.

My plan was accidentally downgrade to basic and I cant access any live chat and none of the sales personal can help!

I have many important files and documents not sync and its frustrating.

You guys should have a better support on this issue

Hey @HoneyChan76 - sorry to hear you're having issues with this.

Since you're getting the error even after clearing your browser's cache and other browsers, could you send us a screenshot of the exact error you're getting so that we can have a look too?

Hi Walter, there isn’t an upload function for me to attach a snapshot of the error.
How can I send u?
Basically, I’m having exactly the same issue as walbluefin.

Hannah

Hey @HoneyChan76, you should be able to see a camera button, right above the reply box, after you click on "reply" here on the Community.

If you're on your phone, you might need to request the desktop version of the site, to see the camera button.

Hi Hannah,

attached is the error message.

please make sure my files are not deleted please as its very important

million thanks dropbox error.jpg dropbox error2.jpg

Megan

Hey @HoneyChan76, thanks for the info!

Can I send you an email, in order for us to have a closer look into this?

Yes Megan!

Sincerely hope for your kind assistance.

Thank you for helping me omit my details in the attached pics.

Greatly appreciate

Megan

Hey @HoneyChan76, I just sent you an email, I'll see you there!

Hi Megan,

received your email. Thanks !

I want to upgrade, but it is not possible! I tried everything... After I filled in all the details, it says I should change teh error and try again, but there is no error (in red) at all.

Dropbox is not helping at all, I am really frustrated and angry! Especially that there is no technical support, just a marketing person at the chat - so they can sell their products but can not help if there are issues.

PLEASE HELP!

Thank you!

Jay

Hi @Philip Ostheimer, thanks for bringing this to our attention.

Could you try switching browsers when upgrading to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Let me know how it goes!

Hi Jay,

thanks for your answer adn help, but it doesn't work!

I use firefox and tried safari and chrome. Even incognito it always say: please change the error in the field and try again.

Why can't dropbox upgrade for me??? It is so frustrating that there is no answer from dropbox, no help nothing.... I do need it for work, I really do.

Is there any human person at that company who takes care of people who wnats to pay money to them, but they are not able becausse of a technical problem at their end? I don't get it....

Thanks Jay!

Best, Philip

Jay

It does sound like there might be an error somewhere on your billing details.

Could you attach a screenshot showing what you're seeing, while hiding all your details, in order to assist further?

It's in german, I hope you find a way around?! Thanks for your help!

Nancy

Hey Philip, hope it’s OK to jump in. Have you completed any purchases with your PayPal account recently? If yes, did you have any issues?

Only if it’s possible, I’d like you to attempt and upgrade with a different payment method instead. Does that work?

Let me know, and we’ll go from there.

Hi Nancy,

yes, of course I tried another method - but same thing.

Why is there nobody to look at the account, send me a invoice and I pay, just the old way?

It is so boring and sad.

I appreciate your help, thanks!

Nancy

Thanks for giving that a go! Do you have direct access to this email address? If yes, we can message you there and check your account.

Hi Nancy! Yes, I do have access to my "info@...." adress and to my dropbox account.

Thanks again for your help!

kaabis

got the same problem here. tried all the suggestions mentioned here, nothing worked unfortunately. please contact me as well on this issue (i used the chatbot before which wasn't much help, so please help me out here)

Hey @kaabis - sorry to hear you're having issues with this.

I've just sent you an email to have a further look internally, so please have a glance at your inbox and we'll take it from there.