Child Item

My account was deleted, even though it hasn't been inactive for more than a year.

My account was deleted due to the inactivity of my account [personal information removed per the Community's Guidelines] but the last time i was log in was on May 19, 2023, at 3:51 pm (IST). Now I am trying to log in with my email id it shows create an account and I am created with the same email. but my files are lost. Please let me how to restore it. I have also shared a Screenshot of the last login email.

Find more posts tagged with

Restore

Account Access

LOL

Accepted answers

Jay

Hi @nitinsirsat, thanks for bringing this to our attention.

If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

I'm sorry I can't be more helpful on this matter.

All comments

Jay

Hi @nitinsirsat, thanks for bringing this to our attention.

If your account was deactivated due to inactivity, this means it wouldn't be possible to recover the account or the data within.

Given that you're able to create a new account with the same email, this means that the previous account is no longer available.

I'm sorry I can't be more helpful on this matter.

nitinsirsat

But as per the rule, i login with in 365 days ago. I have a screenshot of my activity. Before 1 year is complete how can my account be deleted?

Megan

Hey @nitinsirsat, would you mind clarifying when was the last time you accessed your account and when did you try to log-in again this time around?

nitinsirsat

Hello,

Please check the screenshot of my last login i was log in on 19th May 2023. Hope you will understand.

Megan

Hey @nitinsirsat, thanks for the info!

Did you -at any point- receive an email informing you about the status of your account? Feel free to check your spam/junk folder too.

nitinsirsat

Thank for your response.

I am checked all folders no any email received.

Megan

In that case, can I send you an email in order for us to have a closer look into this @nitinsirsat?

nitinsirsat

Sure

Mark

Once an account is removed as its deactivated its not possible to recover. There is a possibility that the dates of inactivity do not exactly match up to 12 months, but, you are sent multiple email reminders that it will occur.

Nancy

Hey @nitinsirsat. Please check your email address, and reply to me when you can. I’ll be waiting for your response.

nitinsirsat

Dear Mark,

What will be next? I am sure that I logged in before 1 year.

Mark

@nitinsirsat wrote:
Dear Mark,

What will be next? I am sure that I logged in before 1 year.

If an account has been deleted for inactivity it hasnt been accessed in a year - or accessed after Dropbox sent the multiple emails (over 3 months) saying it would be deleted.

In that case the data isnt recoverable.

If you log in again using the same details and the account is empty the data is lost.