Child Item

My Dropbox account is sending spam emails to contacts to steal information

Hi, my account has been hacked and it is sending scam emails to all my contacts. The emails are sent by a noreply@dropbox email address and say that there is a document shared by me (with my full name) which contains a link to access all my contact’s information (most of them are clients and there s more than a thousand). I can’t get in contact with Dropbox support as I have a personal account. Any suggestion ?
Thank you

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Nancy

I’m sorry to hear about the situation, @MarcoPaolo.

Feel free to log a ticket with our support team with these steps, and send me your ticket number here afterwards. I can leave an internal note for you.

Let me know when you’re ready.

MarcoPaolo

Hi Nancy , thank you for your support in this. Appreciated. This is the ticket nr #23648760

Jay

Hi @MarcoPaolo, thanks for the details. I've gone ahead and prioritized your ticket to expedite matters on your behalf.

MarcoPaolo

Hi,
Any update on this ticket ?
Thank you

Mark

You can possibly see at www.dropbox.com/support @MarcoPaolo

MarcoPaolo

Hi,
I opened this urgent ticket last week (nr 23648760). My account has been hacked and is sending spam emails from a Dropbox address to all my contacts (over a thousand customers). The ticket has been prioritised but I haven’t received an update regarding its resolution. Is the problem solved ? Is there any action required on my side ?
Thank you

Roga41

Hi there, To check if there are recent updates on your ticket, you can click on this link below to route you to Support Tickets page and you can check if there is a recent communication regarding your issue. Hope this helps

www.dropbox.com/support/ticket/23648760

MarcoPaolo

hi, in the link you shared i see no track record of the ticket. it brings me to the general support page. can you please explain exactly where and how i can access the records on the support ticket?
or can you copy paste here the resolution for on it? thank you

MarcoPaolo

hi Jay, can you please update me on the resolution of this ticket? i cannot find any record of the ticket and i have no visibility over it. thank you

Megan

Hey @MarcoPaolo, I checked your ticket number, and it seems that an agent has replied back this past Wednesday.

Would you be able to access your Community-linked email address directly, and check for the email there?

MarcoPaolo

Hi, no I m not able to access it that why I m asking if you can copy paste the update on the ticket here please. Thank you

Megan

Hey @MarcoPaolo, have you checked both your spam/junk in case the email ended up there?

In order to continue with this case, we'd need to continue internally, hence the reason why we suggested the email route. You might need to provide info that's sensitive and account-specific that's not appropriate to be in a public forum.