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Something went wrong on our end - zero byte files

Hi There, I'm not sure if this is the right board to post this but I am getting a "couldn't load something went wrong on our end" error when trying to view files on the desktop. I noticed this problem because the files are showing zero bytes on finder. I went to view them on dropbox.com and they are showing zero bytes there too. I have tried different browsers and incognito. I think the problem is on the dropbox side because the files show up as zero bytes even when I try to download them. I have actually never had this problem before. I am hoping dropbox can restore the files.

I am on mac os 13.5.2

tried on safari and chrome

The missing files are various photo files tif and raf (fuji proprietary raw files)

Thank you!

Greg

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gbmiller1

So I used folder rewind to go back to the moment before I did the backup. Worked perfectly.

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gbmiller1

I have more information..

I went to version history of one of these files and it showed that it was edited a few days ago with "API app" and says zero bytes. I don't know what that means. I do have a synology nas backing up to dropbox. I think what happened is I backed up zero bytes to my nas drive and my api app copied the zero byte files over the real files.

Is this making sense to anyone? So now my question is, is there a way to bulk restore a bunch of files that were written over?

Thank you!

Greg

gbmiller1

So I used folder rewind to go back to the moment before I did the backup. Worked perfectly.

Megan

Hey there, @gbmiller1, happy Monday!

Thanks for giving us a heads up, and glad to see everything is now back on track!

I'll be one post away, if you need anything else!