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Cancelled my Business account and now I cannot use my email for another account for 30 days

Has anyone experienced this, I created a business team account by mistake and wanted to cancel and start over.

I asked the chatbot if I should cancel my trail plan and start over or downgrade. They advised me to cancel the account.

I did so and now when I try to create a new account with a basic plan I cannot do so for 30 days. Is there any way to get around this?

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Comments

Hannah

Hey @Istyle2USA, thanks for reaching out to the Dropbox Community.

Can you please describe the exact steps you followed?

Also, what kind of error did you see when you tried to create a new Dropbox account under the address used for the Business trial?

Let me know!

Istyle2USA

To cancel a Dropbox free trial: 1. Log in to www.dropbox.com with your admin credentials. 2. Click Admin console in the left sidebar. 3. Click Billing in the left sidebar. 4. At the bottom of the page, click Cancel your trial. 5. Click Cancel Dropbox Business. 6. Click the checkbox to acknowledge that disbanding a team is permanent. 7. Click Disband team and log out. -You’ll receive an email confirming that your free trial is canceled. For more reference, click here: https://help.dropbox.com/plans/cancel-dropbox-business-free-trial .

Take your time. Please let me know if you have questions or if you have completed the procedure. I will stay here on the chat with you and check up on you every 2 minutes to make sure we are still connected.

Clarence

I'm going through the steps now, I tried this and made a mistake please hold

Hannah

Thanks, @Istyle2USA.

And what did you see when you tried to create a new account?

Istyle2USA

That I could not create a new account for 30 days using the email and password I put in. So I changed the password and it still would not accept it.

Walter

Hey @Istyle2USA - sorry to jump in here, but could you send us a screenshot of the exact error you're getting (omitting any personal information) so that we can have a visual too?

Istyle2USA

It won't let me create an account using my email that I used when I cancelled the business account. I tried changing the password and it still will not let me. Why is this so challenging. I made a mistake, I did not want a business team plan. I wanted to downgrage or cancel depending on which was the best route. The route I was advised has it that I cannot create an account. How many screen captures are needed to explain that or is everything on this platform managed by chatbots.

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Walter

I see, thanks for the additional information @Istyle2USA

Would it be OK if we reached out via email to have a further look internally at this point?

Istyle2USA

Please do, [removed per the Community's Guidelines]

Walter

Sure thing @Istyle2USA - you've got :envelope: