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Not receiving the 6-digit security code

drluc2004

I'm not receiving the 6-digit code to access my Dropbox on an older Dropbox account. As this is very inconvenient, I need access to files for tonight's session. This is very vital, and any support to resolve this matter promptly is greatly appreciated. Is there by chance a way to avoid the the six-digit verification code in the future?

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Mark

Is the email account active?

If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so

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Hannah

Hey @drluc2004, sorry to hear about this.

If you have access to the email, but are not receiving the code, make sure to check your spam folder as well.

If it's not there, add no-reply@dropbox.com to your email contacts and try again.

And if it's still not arriving, try to see if you can bypass the process, by resetting your password.

Let me know how it goes.

drluc2004

I've tried to reset the password and I'm not getting the email to do so.

drluc2004

I've also added no-reply@dropbox.com to my contacts, and not code received. Do you have any other solutions?

Hannah

I see, thanks for trying, @drluc2004.

In that case, can we send you an email, so we can investigate more closely?

PREEL

Hi
I have been logged out of my old Dropbox account and cannot log back in. I have accessed the account within the past 12 months, I tried logging in and got a message stating I would need to receive a code by email which I never got. Ive checked my junk, tried resending the code but received nothing. I tried resetting my password and adding the Dropbox email address to my mail list and still no email. Can someone help?

Mark

Is the email account active?

If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so

Lilime

I want to login my dropbox account but i cant login it, been request to sent the link to the registered email but never once received it. Please help me

Megan

Hi @Lilime, welcome to our Community!

Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?

Have you also tried checking the spam/junk folder of the email?

This will help me to assist further!

Lilime

Hello, previously i did clear my cache on Android phone settings, but after that i cant open the dropbox apps. I already keyin the correct email address and password and their wanna send the direct email sign in link to my email but i never received it. I already check my junk, spam multiple times and even registered the dropbox email to my contact emails but i cant open it and never received the links. Please help me

Megan

Hey @Lilime!

I'm assuming you can't sign into your account online either, right? Or is this something that only happens when you try to access your account on your mobile app?

I'd be happy to send you an email in order for us to have a closer look into this. Is that okay?

Lilime

Hi yes please email me! I try to login through online on site but the sign-in box only giving 2 opts (gmail & apple) which my registered email is yahoo. I tried to fill in the email below, 3 column and its directly lead me to signup, which its wrong.

And when i try via mobile dropbox apps, the problem (as my first query) happens. Please help 😞

Lilime

The dropbox ask me for the authentication code and its mentioned already sent to my email, i had checked it, its doesnt even available on my inbox/spam/junk

Hannah

Hey @Lilime, I just sent you an email, so we'll continue investigating this issue there.

Thanks!

Lilime

I already reply to your email! 😊