I have tried different browsers and incognito mode. Any other suggestions?
I can navigate the rest of Dropbox's site just fine, this only happens when I try to restore a file to a previous version.
Hey @Nick K.19, I'd be happy to look into this with you!
Does this happen with a specific file or all of them?
Also, if you try to restore a file using your deleted files page, do you get the same results?
Let me know more, and we'll take it from there!
I'm not trying to restore a deleted file, I am trying to go to a previous version of a file (which apparently dropbox also calls "restore"). It's not specific to the file, I've tried a few more and the same thing happens.
Addendum: Restoring actual deleted files also doesn't work, but I don't get an error. The page takes a while telling me "restoring files" then it appears to be done successfully (the file I'm trying to restore gets removed from the deleted files), but there are no files actually restored.
If I refresh the page, the file I restored is in the deleted files list again.
I've been getting this error since last night. Tried different browsers. Restarted Dropbox. Restarted my system. Tried on another computer. Just a long wait trying to submit my request to restore a previous version, and it ends up with this error 504. This appears to be an issue on Dropbox's end and I wish that they would admit it and work on it.
Well, I am also facing the same issue. But still I have not found solution for that. I would be happy if you can also share the solution.
I contacted support through live chat, they said that I would need to continue it in email support. Emailed them that I'm still having the same issue. Still haven't heard back.
Thank you for keeping us updated. I hope Dropbox Team takes this seriously and react soon.
Support got back to me and suggested the same things we typically do to resolve these issues:1. Use a different browser like Safari, Mozilla Firefox, or Chrome. 2. Clear your browser's cache. You can find instructions for doing so here: http://www.wikihow.com/Clear-Your-Browser's-Cache 3. Try Incognito Mode or Private Browsing mode. You can find instructions for this here:-- Chrome: https://support.google.com/chrome/answer/95464-- Firefox: https://support.mozilla.org/en-US/kb/private-browsing-browse-web-without-saving-info-- Safari: http://support.apple.com/kb/PH19216 4. Restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser. 5. Update your Browser. You can find the instructions here:-- Chrome: https://support.google.com/chrome/answer/95414?hl=en&co=GENIE.Platform%3DDesktop-- Firefox: https://support.mozilla.org/en-US/kb/update-firefox-latest-release-- Safari: https://support.apple.com/en-ie/HT204416
An attempt to post an asynchronous request to Dropbox for restoring a file hangs at 90 seconds without a response from their server, so they fall back to the Error 504 page. So somewhere in their network a configuration file or system is just out of whack and needs someone to find it and fix it. If the system works for most all the commands we do except this, then whatever this call references and what servers it has to reach is specifically the problem. Until they admit that there is a problem, no one's going to look for it.If you're having this issue right now, please reply to this thread so Dropbox can see that it's not a client-side issue.
I also think that it is not a client-side issue because except this restoring files issue, other functions still working trouble-free for me.
This sounds like a Gateway Time out error that another user reported April last year (https://www.dropboxforum.com/t5/Delete-edit-and-organize/504-Gateway-timeout-when-restoring-file/td-p/677475)
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Hi, I'm getting a similar issue where I am unable to restore any file. On the website I press restore, it stalls and then closes. The file doesn't come back to my files but instead when I press refresh it it once again in the deleted files. I tried using incognito and even asked another Dropbox user to perform the same operation which led to the same outcome as mine.
I just received a slew of copies of the file I was trying to restore to in a flood of activity in my Dropbox. Looks like it was definitely on Dropbox's side and they managed to fix it. Will they acknowledge it and say that it was an issue on their side and they fixed it? Who knows. But try again on your system, see whether you have the restored file now.
It works again for me now.
Glad to hear that, @VietNgo! Is anyone else still having trouble with this, or has the issue been resolved for all?
It seems to have resolved for me too (I woke up today to also find a flood of files, from all my attempts to restore files yesterday...), I restored a few files to a previous history point and it seems to have worked fine.
Having this issue today. Restarted, tried different browsers, etc. It's on your end not mine so don't suggest I go through basic troubleshooting which I've already done.
Also looks like this is an issue your company has periodically. This is CORE functionality so how is this possible?
Hi there @Di12 - sorry to hear you're having issues with this.
Could you clarify if you'e getting this error when restoring from the deleted files page or the events page or both?
If possible, can you send us a full page screenshot of the exact error you're getting?
Restoring a previous version from the versions history page. Have tried on several computers, and even had someone with access to the folder from a different account try. So it is 100% not client side.
We can create new files and then restore correctly, but this is a file that has been versioned many times over a long time. Screenshot attached.
Thanks for the screenshot @Di12
May I ask if the version of the file you're trying to restore is within your account's version history?
yes of course... that's how I'm getting the 504 error. It is top of the list version from yesterday.
I see, thanks for clarifying that for me @Di12
Would it be OK if I sent you an email to have a further look internally at this point?
yes please do
Sure thing @Di12 - you've got
