team_log_get_events and errors encountered by users

mike-asi

Hello,
In the dropbox api, we have a python script to report files have been downloaded from a public shared link. This is using the api team_log_get_events, and then iterating through the events and then the event assets. For example the approximate location of the user downloading a file is available in event.origin.geo_location.

 

However some users are having problems downloading files. So would like to see if there were any errors, or interrupted downloads via the dropbox api. Is that available anywhere?

 

Also, what would be nice to have, is an indication of how long the download actually took for the user. In order to identify or troubleshoot slow connections for users.

 

Any help is appreciated. Thanks!

 

Greg-DB

No, unfortunately the Dropbox API doesn't offer a way to retrieve error logs or timing information like this, but I'll pass this along as a feature request. I can't promise if or when that might be implemented though.

 

If users are having trouble using shared links, I suggest reaching out to user support.