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Error when uploading video files to Dropbox Replay

Can't upload video files to DropboxReplay that I can upload before. Writes an error and the file is not added. Some files are added, but most are not. Perhaps the problem concerns certain codecs. But earlier (a month or more) I could add these files.

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Hannah

Thanks for bringing this to our attention, @Fractal Tree.

Are you seeing the same thing when trying from other browsers or from a private browsing window as well?

Let me know what you find and we'll go from there.

Fractal Tree

Chrome. Firefox. Private mode. The same error with the text - 0 files added to Replay ([object Object]).

Hannah

Would it be possible to send us a screenshot of the error, please?

You should be able to click on the "reply" button and see a camera icon above the reply box to attach your screenshot.

Fractal Tree

Now everything is working fine. I added one file and it works. I added another file and I got an error - The media could not be loaded, either because the server or network failed or because the format is not supported. But I converted the audio track from .AC3 to .AСС and now it works. It seems to me that earlier I could add a video with . AС3 audio codec, but now not.

Megan

Awesome news @Fractal Tree!

In this case, keep an eye on this, and let us know if this happens again. Have a great week ahead! 😎