Why was I charged by Formswift?

Hi @2bcruzn, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

This will help me to assist further!

All comments

Hi @2bcruzn, thanks for bringing this to our attention.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

This will help me to assist further!

Notguilty

Yes my story is identical. What did you do?

Hannah

Hey @Notguilty, have you reached out to our support team through the steps that Jay described?

If so, please send us your ticket number, so we can take a look.

Yeah! Stupid me not checking my monthly statements. Checked my annual statement for taxes mid-March and saw the Formswift bill for $37/mo going back to October of 2022 - fifteen months and they do nothing for me and I don’t recall signing up for anything with them, but I do have Dropbox. Filed a Fraud Claim with Discover and the company has not been contactable - don’t answer their phone and have not responded to mail queries from Discover. It’s a scam, but I have no idea how it’ll be resolved. Hopeful!!!

Hannah

Sorry to hear about your experience, @tenderfoot.

Have you tried reaching out to our support team the way Jay described above?

Thanks for the reply. I tried unsuccessfully to follow the link instructions, but it didn’t work for me. Any advice?

Hi @tenderfoot, could you clarify exactly what you mean by the fact that it didn't work?

The link seemed to lead me back to itself? Must have done something wrong, but don’t know what?

So, if you follow the provided link, WHERE do I choose “other”. Can’t find it anywhere!

Make sure you access the link while in an incognito/private browsing window, and when you're not logged into your own Dropbox account, then you'll see the options.

BDesa

Same thing here - I have emailed FormSwift support over ten times with two different support reps. Neither one has followed up with me and they are still charging my credit card $37.00 per month. What does a person need to do to get them to stop and refund the money? They do not have phone # that is manned.

Nancy

Sorry to hear this, @BDesa. Feel free to send over any ticket numbers you may have, and I can take a look for you.

Thanks for your reply, Nancy. I do not have any “tickets” since I have not been able to follow Jay’s instructions. I get stuck trying to find the “other” choice to which he refers. Maybe a step by step instruction would resolve that for me. I’m new to this Forum and I’m kind of a dinosaur at age 86. Any help on this would be appreciated & understanding the relationship between Formswift and Dropbox. I’m clueless!

Megan

Hi @tenderfoot, I just created a ticket on my end for you.

All you have to do, is check your Community-linked email address, and reply back to me there.

Thanks!

I am having the same issue, i didn’t even have an account for formswift and i was charged $37 randomly and an additional $1.95

Megan

Hey @Shadicxy, how are you today?

Can I send you an email, in order for us to have a closer look into this?

Megan: This forum is too complicated for me to follow and support is very covert in dealing with this Formswift issue since it’s owned by Dropbox. Many are being scammed and no one is accepting responsibility for “misleading” so many Dropbox users. Everyone needs open instruction, not covert messaging with difficult to follow Forum instructions. I thank you for your interest, but I need action, not “caring”.

Yes please

Hannah

Thanks for your feedback here, @tenderfoot.

I've made sure to pass it along to our team.

And as for you, @Shadicxy, I just sent you an email, so we'll continue investigating this over there.

i have responded the email

Thanks, Megan. Hopefully, we can get this resolved soon. Appreciate you're sticking with it. 🙂