How do I find "Billing" on the Dropbox site? It doesn't appear in the list on the left side of the screen after I click on Settings.
Hi there, @Marchant3, welcome to our Community!
You should be able to find your billing page if you go online, click on your avatar (or initials) on the top right, then settings.
Since you mentioned that you can't find it that way, you can also try this link.
Keep in mind that if you're using a Basic account, you might not have a billing tab on your end.
Do you wish to locate an older charge linked to your account, or on a different, third-party account?
Keep me updated!
Hello, Megan,
I wondered if you received my response to your suggestions re how to reach Billing to change my credit card information. I wasn't able to respond directly to you. I got the following message:
Authentication Failed.
I didn't have any success with your suggestions. Also, I do have a Basic account, which is probably why I don't see a billing tab on my end. Do you have any other recommendations?
Thanks!
@Marchant3 wrote: I didn't have any success with your suggestions. Also, I do have a Basic account, which is probably why I don't see a billing tab on my end.
I didn't have any success with your suggestions. Also, I do have a Basic account, which is probably why I don't see a billing tab on my end.
If you have a Basic account there won't be a way to change your credit card information as there's no active subscription on your account. If you're looking to subscribe, you'll be prompted for payment information during the upgrade process.
Hello, Rich. I paid $119.88 to renew my membership on 9/18/2023, so I definitely have an active subscription on my account. I don't understand why this is such a problem. Is there someone I can speak with who could straighten this out for me? Thank you.
@Marchant3 wrote: ... I do have a Basic account
... I do have a Basic account
I paid $119.88 to renew my membership on 9/18/2023, so I definitely have an active subscription on my account.
If you have a Basic account, there's no subscription on THAT account. You could have more than one account and you're signing in to one which is free while the other is paid. Use the credit card charge lookup tool to identify the account that you're paying for.
If you're able to use the lookup tool and can identify another account, sign in to that account, resetting the password if needed, and you should be able to access the Billing section of the account.
Is there someone I can speak with who could straighten this out for me?
Phone support is only available to Business accounts and it's handled via a callback. There is no phone number to call. You can, however, open a ticket with Support.
Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
