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Can’t access old Dropbox account, no access to old email, not sure of username.

Hi, I’m looking for help from Dropbox, but can’t seem to find a way of engaging directly with them. I have a current Dropbox account, which is working fine. However, I had a previous account under an email address which I can no longer access. I’ve contacted the ESP provider (old ntl email) but struggling. Is there a way of contacting Dropbox with this for help to access this account. I can provide verification ID if required.

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Jay

Hi @Gee5, thanks for bringing this to our attention.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

All comments

Jay

Hi @Gee5, thanks for bringing this to our attention.

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Gee5

Hi Jay, thank you. Ticket number is 23017317

Megan

Awesome job @Gee5!

I was able to locate the ticket, and also passed my comments there. One of our agents will be with you shortly.

Thanks a bunch!

Gee5

Thanks Megan

Garethluyt1

I have the same issue lost all my photos and pics of honeymoon and travels how can I access surely there must be a solution.

Nancy

Sorry to hear this, @Garethluyt1. Have you tried contacting our support team already about this? If yes, can I get your ticket number please?

Garethluyt11

I am unable to reset my password or change my login name as I no longer have access to my old email address . What do I do

Garethluyt1

Yes they are unable to help as I am unable to access the email address that my Dropbox account is linked too

Rich

@Garethluyt11 wrote:
I am unable to reset my password or change my login name as I no longer have access to my old email address . What do I do

You can try contacting Support, but without access to the email account, it may not be possible to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

https://help.dropbox.com/account-access/lost-email-access

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/sign-in-issues

Dude5

1. I have my own account now. Recently, I created it.

2. I remember that I had two another accounts before, and there are some photos in there. But, their e-mail addresses are not valid because I moved to another company.

3. As I remember the passwords of the old accounts, I tried to access them. But, I couldn't make it because the Dropbox system asks me to enter a code that it sent to the 'invalid e-mail' addresses (maybe is this called 2-phase authorization, maybe?).

How can I handle this? Help me please.

Mark

How long ago did you access the accounts @Dude5 ? If it was over 12 months the data will have been wiped now due to inactivity.

In terms of the email issue have you read https://help.dropbox.com/account-access/lost-email-access

Dude5

I read this doc: https://help.dropbox.com/account-access/lost-email-access, and it says that I can change e-mail address after logging in.

But, you know, I can't login because it asks me to enter the code sent to those old e-mail addresses.

I'm not sure if the data has been wiped out or not.

Rich

@Dude5 wrote:
But, you know, I can't login because it asks me to enter the code sent to those old e-mail addresses.

You can try contacting Support, but without access to the email account you likely won't be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

https://www.dropbox.com/support/sign-in-issues

I am not able to login

I am not able to login my old account because of security code so plz tell me how to login without security code

I am not able to login

My old email id is not able to recover because of that I am not able to see security code so can u tell me how to login without security code

Rich

@I am not able to login wrote:
My old email id is not able to recover because of that I am not able to see security code so can u tell me how to login without security code

You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

https://help.dropbox.com/account-access/lost-email-access

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/sign-in-issues