Can't cancel my subscription

Sorry to see you're having trouble cancelling your subscription, @cwbowers.

Can you let us know what you're having an issue with?

Are you getting any errors when you're trying to cancel it?

Let us know and we'll be happy to assist you!

I get to where I tell your system to cancel my account the last step (whatever) then after hitting continue all I get is two rotating bouncing blue boxes. The boxes go on for hours until I finally close the window. I've done this routine at least 3 or 4 times with the same result.

Thanks for the update, @cwbowers.

Have you tried from a different browser or a private browsing window, to see if that helps?

If not, I would suggest reaching out to our support team directly; they should be able to assist you further.

I only use Safari. Will not use Chrome. No idea how to do a private browsing window. Sorry. I've sent several emails to your support team - last week and this week. I've NEVER heard from them. Is there a way you can cancel and delete my account? I'm VERY frustrated and tired of spending my time dealing with something that should be easy to accomplish!

BTW I don't have problems like this with other websites. Don't hide behind your system failure. It's not my fault.

Did you receive any ticket numbers for the emails that you sent to our support team, @cwbowers?

If so, please send them here, so we can take a look.

This is a ridiculous response. We are all trying to cancel our subscription and only get spinning blue boxes. And you literally cannot speak to anyone on the phone. It is beyond infuriating. Hannah - please figure out what the glitch is and post a reply telling us how to get around it and cancel our subscriptions.

😕🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄

I sent two emails, days apart, to support. I NEVER heard a peep from them. I'm tired of having to take more and more time just to cancel my account/subscription. Why must you, your system, punish a two-decade-long user who just wants to leave after selling their business?

Jay

Hi @cwbowers, do you have the ticket IDs from when you contacted the support team in order to locate them in our system?

I already answered this. I sent two emails to support days apart. I have NOT HEARD A PEEP from support. Please just cancel my account. I'm weary of almost 2 weeks trying to leave after selling my business.

Jay

Please could you create another ticket using private browsing in Safari, which can be done using these steps.

There you can choose 'Other' and then put in an email address that you can access, followed by your billing info.

I will not put in my new credit card information. That lets you charge me for another year. That is EXACTLY what happened last year. Plus I don't even understand all that you suggest. AGAIN why does your customer have to deal with your systems that don't work? I will contact my credit card company to not accept any charge from DropBox. I can't believe you still expect me to deal with your systems that should work in any browser. It is your job to see to it the testing of your systems against each browser in current use NOT mine. I'm tired of this - if you cannot cancel my account that is your problem. I just want to go away and be left to go on with my life. I've recommended DropBox to many friends. NO MORE - EVER!

JoshCarm

Hello I have also been trying to cancel my account for almost a year. I have sent numerous emails and have not received one back yet. I have tried everything online and every month I am still getting charged. There is no over the phone options to speak to anyone to help and every time I try to cancel it online with my laptop or on my cellphone I am not able to. This is very frustrating and has gone on for too long . Please help and cancel my subscription

Hey @cwbowers, keep in mind that if you have a paid subscription, your billing info is already in our system; by providing the info required in the form that helps you contact support, you only get closer to your goal, which is cancelling the subscription.

If you still cannot submit the help request, let me know, so I can send you an email on my end.

Have you tried to reach out to our support team, the way my colleagues and I described above, @JoshCarm ?

JoshCarm

Yes I have tried everything this has taken me almost a year of trying this. Please cancel my subscription. No one has emailed me back at all any time I sent anything over. I try following the links only to find out the upcoming month I am still charged. Cancel my subscription and close my account. I have paid for this almost a year after the trial was over and have not even used this once.

WHY SHOULD WE BE CREATING TICKETS WHEN THIS IS CLEARLY A GLOBAL PROBLEM. And regarding the suggestion that cwbowers should switch from Safari to Chrome, I am using Chrome. So that is not the answer.

They do not help.

This is not a one off issue that cwbowers is experiencing so stop suggesting we reach out the the support team, which does not help anyway. There are three of us on this thread and others on other threads. Dropbox cannot hold us and our credit cards hostage and MUST fix this.

They won't. Literally there is no way to get anyone to help with this. I've spent hours. Cwbowers has spent months. I'm going to report it to the Better Business Bureau.