Why does the upgrade screen not show any prices?

Question

Its a really horrible experience to have this screen and not show prices. It was a concious decision made by someone that went though several stages of approval and really shows you don't care about the customer. Also I have to deal with a chat bot or post this publically to interact with your support?? How have things degraded so much...

asdfasdfasdf1 · Answer

From a logged in screen of an existing customer, the links provided to upgrade point to one of two screens.. one doesn’t have prices and one doesn’t have details. The page with prices and details provided by Jay is impossible to find. As a product designer I know these tactics are either a result unbelievably non-detail oriented designers, or shady money making efforts. Eg, let’s get them to upgrade without seeing the prices first! You know, when you do a side by side comparison of packages - some would think price is a factor. But not at Dropbox.. Or, let’s get them great prices side by side before they know the details of a plans (like charging more per gb as storage increases). Just be up front and honest.

Megan · Answer

Hi @GunnarBorer, how are you today?

Would you mind sharing some additional info or screenshots with me?

Are you on a Basic plan, trying to upgrade to a paid one?

Let me know more, and we'll take it from there!

GunnarBorer · Answer

I am also facing some problems related to the upgrade screen, is this normal for everyone?

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