Some signatures are missing whenever we receive files from clients and it says they already signed all of the signature box.
Hey @diannermp23, thanks for bringing this to our attention.
Is that what you see when checking the document through a different browser or a private browsing window?
Let me know and we'll go from there.
It's what I see in the preview, the same browser the we use even before this started happening. Some files are good but some files have missing signatures. So we needed to resend it again for signatures. It's a little bit inconvenient for us and to our clients. Even when I download it, its the same thing. Some signatures are missing. I think it started a week ago.
Thanks for the update here, @diannermp23.
I would suggest reaching out to our Dropbox Sign team directly, so they can assist you further on this.
Once you have a ticket number, please do send it along here as well.
Thanks!
Helllo Hannah,
We have submitted some few requests. I'm not sure where to find the ticket number that you mentioned.
Thank you
Once you reach out to the support team, an automated email should reach your email address, along with a ticket number.
Are you able to find that in the email of the account you used to reach out to support?
Hello Hannah.
Unfortunately the we can't login to the email that we used to send the tickets previously but we sent a new ticket just now, Ticket No. 22884290.
Thank you.
That's no problem at all, @diannermp23!
I passed your comments along to your ticket and raised its priority, so an agent specializing in such issues will be reaching out to you the soonest possible.
I hope this helps! Have a great weekend!
Thanks Hannah.
Have a great weekend as well.
