Not sure where to post this but just noticed 5gb+ of photos are gone both from desktop and phone. I checked deleted files and events and no trace of them or any indication that they were deleted or moved. Any help appreciated!
Hi @JSO
Is events showing other activities etc. happening on the account?
Hey there @JSO - sorry to jump in here, but when is the last time you remember seeing these files on the website or on your devices?
Are you sure you're looking at the correct account?
Hi @JSO, if you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case:
Is it possible that any of these would apply to your case?
If the files aren't on the events page or deleted files page, and there's no other information on the files being moved, then it means they were permanently deleted. This would mean that even the support team wouldn't be able to recover them, unfortunately.
I'm sorry I can't be more helpful on this matter.
Not sure how that would have happened on my end. Maybe a glitch on dropbox's end? Definitely a freak occurrence as this hasn't happened in 10 years of using db. Anyways, there's always a first for everything. I think I may have saved many of those photos to a hard drive. If not, oh well lesson learned, and maybe someone reads this and learns from this mishap and backs up their stuff on a physical hard drive also. Thanks for everyone's help here on the forum. I guess I'll check back periodically to see if anyone else has this happen to them and finds a solution.
Now that's what I like to hear @JSO!
If you need anything else, give us a shout! 😎
