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Not able to join the team. ‘there was a problem completing this request’.

Not able to join a team in which I’m invited. It says ‘there was a problem completing this request’. Any solution for this

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Mark

Tried clearing cache and cookies as well as temp internet files and trying again?

Ankush1

Clearing cache, cookies and temp files did not solve the issue

Megan

Hi @Ankush1, sorry to hear about that!

Have you tried using an entirely different browser, to check if you get the same results?

Would it be possible to ask for the Team Admin to remove the invite, and send you a new one?

Keep me posted, and we'll take it from there!

Ankush1

Hi Megan! I tried different browsers and contacted admin for new invite. After the new invite the issue still persists.

Walter

Hey @Ankush1, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a look too?

Ankush1

Hannah

Hey @Ankush1, just to confirm, the account that got invited to the team, is an individual account, correct?

Not already on a different Dropbox Business paid or trial team?

Ankush1

Individual account

Megan

Hi @Ankush1, do you get this specific error when clicking "Create new account" or "combine accounts"?

Ankush1

Combine accounts

Hannah

One more thing, @Ankush1, can you please login to the account using the email address the invite was sent to and go to the plan page and let me know what plan it shows?

Ankush1

Hannah

Thanks for that, @Ankush1.

Can we actually send you an email, so we can investigate this further?

Ankush1

sure! [removed per the Dropbox Community Guidelines]

Hannah

Thanks, @Ankush1, I just reached out to you, so make sure to get back to me, when you have a chance.