While I try to send a file for signature I receive below request
Hey @CG94, thanks for bringing this to our attention.
Have you tried from a different browser or a private browsing window, to see if you get a different behavior?
Let me know how it goes.
Hi,
Since yesterday I am facing the same issue, having used this great solution for over a year without problems.
Document is an uncomplicated text five page word document. I sign immediately, additional five persons to sign one page and signtures on the others.
I have tried different browsers and different computers without any joy, same error.
Anyone been able to find a solution?
Thanks a lot
HI @lnappa, I'd recommend getting in contact with the Dropbox Sign support team directly for further assistance.
They would be better placed to assist you on this matter.
The support team tipped me to remove two factor authentication (2FA), and when examining this, I noticed in Dropbox configuration it was set to OFF, while 2FA still was in operation - oddly enough. I switched 2FA to ON and afterwards managed to sign a document without errors. Maybe this can help others experiencing the problem and the Dropbox Team can have a look at the odd behaviour?
Thank you very much for a very useful product.
Lars
I've tried to send a document for signature using Firefox and Chrome. I have three people who need to sign and regardless of the browser when I go to send for signature I get an error message.
Hey @lnappa, thanks for sharing your experience and your solution with us.
@COrider, I moved your post to this identical thread; can you try @lnappa's solution to see if it helps you as well?
I did try @lnappa and sadly it has not worked. After reading this thread I have sent the question to the signature team to see what they come back with.
Thanks for the update, @COrider!
If you can also send us the ticket number for the communication, that would be really helpful.
Here is the ticket number 22832200
Thanks for that, @COrider! I’ve left an internal note for our team to see, and get back to you as soon as possible.
I'm having the same problem, as well as other problems. Dropbox sign has been working great up until about a month ago... I've now run into this twice in the last 2 weeks. I'm also having a problem with my signature boxes rotating to vertical when my PDF page is in landscape. How do I fix this?
Sorry to hear about this, @DanT2s.
Have you tried reaching out to our Dropbox Sign support team? They should be able to assist you further.
Once you reach out to them, make sure to give us the ticket number for the communication as well.
I am having the same issue - so frustrating - can anyone assist?
Hey @Clwenner - did you try reaching out to the support team as Hannah suggested?
We also have the same issue with Ticket #22829762.
At least two users affected on paid Dropbox Sign licenses. Different locations, tested different browsers etc.
Where do you see the two factor authentication (2FA) at so I can look to see if that is my issue.
Hi @Melissa Miller, welcome to our Community!
Would you be able to share some additional info, and let me know what exactly you wish to achieve here?
Keep me posted!
Hey @Melissa Miller, thanks for the additional info.
Can you send us the ticket number for your communication with support, so we can look into it?
