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HTTPSConnectionPool(host='content.dropboxapi.com', port=443): Max retries exceeded with url: /2/file

Hi,

Trying to integrate odoo to dropbox and getting below error.

HTTPSConnectionPool(host='content.dropboxapi.com', port=443): Max retries exceeded with url: /2/files/upload (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:2426)')))

What can we do about this? How to resolve this error?

Thank you

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Comments

Xpb

The domain is using cloudflare SSL.

Greg-DB

I notice you're calling the /2/files/upload endpoint when this occurs. How big is the file you're trying to upload when it returns this error?

Xpb

Hardly a 20 25 mb I believe.

I did setup odoo16 to dropbox. https://apps.odoo.com/apps/modules/16.0/auto_database_backup/

How can I fix it?

Greg-DB

Thanks for following up. The /2/files/upload endpoint supports uploading files up to 150 MB, so a 25 MB file should be fine. That being the case, it's unclear what may be causing this, so to investigate further I'd need some more information. Please reply with:

the name and version number of the platform and Dropbox SDK/library you are using, if any
the steps to reproduce the issue, including relevant code snippet(s), but don't include any access or refresh token(s)

Note that this is something that would need to be debugged by the programmer of the app, so if you are not the programmer responsible for this integration, you may need to contact them first. They can reach out directly to us for help with the Dropbox API.