Shared File with user, they upload files and file names change

Lauran

We shared a folder with a user outside our organization and gave them permission to edit, upload, etc. When they upload files, it changes all of the file names and makes them very hard to work with. Then someone on our team has to open each document to find out what it is and re-label it. I checked to see if there were any symbols or non-allowable characters in the file names and that doesn't seem to be the issue. Is it just that the file names are too long based on the folder location? It's creating a lot of extra work to open, identify and re-name every file that a shared user uploads. 
Can anyone advise what's causing this? 

Jay

Hi @Lauran, thanks for bringing this to our attention.

 

This looks like a normal 8.3 filename which is used on DOS or older versions of Windows, where the full filename is too long, and it is automatically shortened.

 

This would be unrelated to Dropbox, since file names of any length are supported, so it should be related to whatever app or OS that user is using, which is renaming the files.

 

If you have any further queries, feel free to message back.