How can I delete locked files from my account?

Question

Can someone help me figure out what to do? I left a company and returned my work computer. I had some personal photos on it from the last time I saw my father.  They were nice enough to pull the photos off and put them in a drop box folder tied to my personal email. However, I am now at capacity in my dropbox folder and I can't delete the photo files they put in there because they have a lock on the file folder.   The company is no longer in business and I don't know how to deal with this because I can't just create a new account with my personal email.  Any advice?

Jay · Answer

No worries! Just to check, were you able to free up the quota on your account?

Woofie · Answer

Thanks Jay for such a speedy reply!  Really appreciate it!!

Jay · Answer

Hi @Woofie, thanks for bringing this to our attention.

From what you've described, it sounds like this is a shared folder on your account, to which you have read-only access.

You should be able to download the files to your computer, if they aren't already syncing, and copy them to a folder outside of the Dropbox folder.

Once done, you can temporarily leave the shared folder, which would free up quota on your account.

Keep me updated with any progress!