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Link disabled

I have an archive for my club. I created a general link to make it accessible to all members. I passed on the link on the Bank Holiday only to find it comes up with Link Disabled. When I try to create a new link it provides the same link. My files have also stopped syncing although I have space.

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Ian Lambert

Thank you all so much - with your help I appear to have solved the problem. The Help Centre page which takes you through step by step and shows you how (and where) to delete the link was the key ONCE I had deciphered its instructions!!
Then I could create a new uncorrupted link which now works - thanks again everyone!

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Mark

What does the link say when you click on it?

And if they've stopped syncing what does Dropbox say if you mouse over its icon on the status bar?

Ian Lambert

I've managed to get the syncing done but unsure if the general link works for everyone anymore.
[removed per the Community's Guidelines]
Thanks for any advice. Ian

Walter

Hey @Ian Lambert, sorry to jump in here, but it sounds like your shared links may have been banned.

How long have you been getting this error when accessing your shared link(s)?

You can test it out from an incognito window if you'd like to see if it works for others.

Ian Lambert

It started on Bank Holiday Monday 28th August - hadn't been syncing for a while (2 weeks) but I've sorted that now.
No reason given other Link Disabled and others are being told to contact me to create a new link but the new link is the same as the original!

Ian Lambert

We blocked this link for safety

We noticed something suspicious, such as a lot of downloads in a day. Ask the owner to create a new link. Learn more

Walter

So, you've deleted the file you link points to, re-uploaded it and created a new shared link that gives you the same error @Ian Lambert?

Ian Lambert

The link is to a folder rather than a file, what is its 'tail'? Is it a url?

Nancy

Hi from me as well, Ian!

As a test, can you please try to create a shared link for another folder on your Dropbox account? After that, I’d like you to open an incognito window on your current browser, and open the shared link there.

If you’re still receiving the same error message, please upload a screenshot of what you see, and we’ll investigate this further.

Ian Lambert

Nancy

I'm really happy to hear everything's working now, Ian!

If you need something else, we'll be right here.

Cheers.