I received an email that purported to have been sent by Dropbox telling me there was a File shared with me. I was not expecting this and was very suspicious that it had not come from Dropbox as the email it was sent from "em-s.dropbox.com looked odd.
After spending quite a while trying to find some help or support I eventually found an abuse@dropbox email to send this type of potentially false contact. I forwarded the email as requested and received a response from support quoting a ticket number. I have heard nothing since despite sending a reminder. The ticket link in the email does not go to a ticket link so is completely useless and seems to indicate that no actual ticket has ever been created.
The fact that Dropbox does not appear to provide any real support and like a number of other companies now seems to rely on customers running communities as a cheap way of providing any information does not encourage my continued use of this business.
It seems clear that if they have no interest in ensuring that customers who may be subjected to phishing-type emails using their name are at the minimum acknowledged they really have no customer care or appreciation.
