Can't log in "Previous sign-in interrupted" error

I have the same error trying to add my work dropbox and then having them both show up in finder. I have had no problem with my old Mac Air, I just got a new MacBook pro and it won't let me sign into the work account. Chrome will allow it but it is still not showing up in Finder. Any ideas?

Sorry to see that, @Deb R.

just to clarify, you are getting the error in the account tab in preferences on the desktop app, when trying to link the second account, right?

At which step of the process does the error appear?

Can you close the Dropbox app and relaunch it, to see if that makes any difference?

I have tried that, and also re-installed the app. It continues to happen. I spent an hour on the phone with Apple and they feel it is something that may be in the cache for the app that is just keeping it in this loop and not allowing me to link the two in the app. Additionally, when I went to reinstall it loaded immediately to my personal account leading us to believe that there is some remaining file(s) in the library that haven't been deleted. We are out of ideas here and since it works on my other, older devices, I'm not sure what is going on. This is a 5 day old machine and everything else works.

Thanks for the update here, @Deb R.

Can you let us know this computer's exact OS version and which version of the Dropbox app you're using?

You can see the latter, by hovering over your Dropbox icon.

183.3.6909 and OS Ventura 13.5.2

macbook pro M2. screenshot of my signin error every time I try to switch accounts from the login icon at the top right of my laptop. As I mentioned, Apple believes there are some combination of dropbox cache and library items remaining from when we tried to reinstall. I have restarted and worked with an Apple tech for over an hour. This problem is not on my 2019 mac air; this machine is less than a week old.

Screenshot Dropbox App Second Sign In Rejection.png

Megan

Hi @Deb R, I see that you're using a beta version of our app.

As a first step, can you try going into your account settings on the Dropbox website and then turning Early releases off?

After that, feel free to re-install the app, and let me know how it goes.

Similar to Captain Pablo who raised an identical query, I am unable to install the Dropbox app on my new Macbook (13.5.2).

It is a work Dropbox account.

Have tried both Safari and Chrome.

Early access tab is set to "off".

Work IT is stumped.

Help please!

Nancy

Hey @igaming! Can you please clarify if you’ve also tried our offline installer here?

It worked for me to take off the setting that enables beta access. Once I did that I was able to add my work account to the app and get both accounts in the finder .

Hi @Nancy

Just tried that - no luck.

Message "You can't open the Dropbox app because it is not responding". Can't seem to attach a screenshot.

Stuck.

@Deb R thanks - as stated previously, this tab is already set to "off"

Hey @igaming, I'd like you to send us a screenshot of any error messages you might be getting.

You should be able to see a small camera icon, right above the reply box, after you click on "reply" under my message.

Thanks @Hannah Screenshot 2023-10-11 at 14.00.14.png

johnnybrav0

I'm having the same issue with signing into the desktop app and getting the "Previous sign in interrupted" error.

I'm on Windows 10 v22H2. I just got a brand new laptop so the app has not been previously installed. Don't have this issue on my old laptop.

I've tried uninstallting and reinstalling the app. Cleared cache. Restarted the computer.

I've tried logging in using Chrome and Edge.

Early releases tab is turned off.

eddierivera

I am getting the exact same error on Windows 10 Pro. Happens with chrome or Edge. Sign in on the web works just fine. I cannot get the app to complete the process. No early release enabled.

Hey guys, if you're still having this issue, can you please clear the cache of the browser that's opening when you're prompted to sign in and then try to sign in again.

Also, if you have any browser extensions from another tab/window, please temporarily disable those too.

Disabling any proxies, antivirus, firewalls, VPN, etc. might help as well, so please try that too.

johnnybrav0

RESOLVED!

After numerous attempts I was finally able to log in. I completely cleared cache (making sure to close all browser tabs) and turned off all browser extensions. I then installed the software and tried logging into my personal account first rather than business account. That was successful. When I tried to log into my business account, I received an error that I already had dropbox on too many computers. So I had to log out of one of those before I could sign into the business account on the desktop app. I suspect that was the reason I couldn't log in previously. I had been focused on logging into the business account since that's what I primarily use.

jkleinhoven

I am having sync-issues on my MacBook for months; files added to dropbox offline are not longer synced to my online Dropbox. I have done over 10 reinstalls, cleared caches, tried 2 different browser and I am still not able to get a local Dropbox app installed.

Nancy

I’m sorry to hear this, @jkleinhoven.

Can you send me the exact OS version of your computer?

Can you also clarify if you’ve tried our offline installer, as well?

jkleinhoven

MacOS 13.6

that offline installer is what I tried 10 times or so is giving me the error as stated in the Subject field

@Hannah where are we with this, please? Did you see my screenshots?

Hey @igaming, I did see your screenshots, did you check the troubleshooting steps I provided above?

They seemed to help @johnnybrav0.

Make sure to try them as well, @jkleinhoven!

Hi @Hannah yes, I did try them and no, they didn't work.

Great that @johnnybrav0 is sorted but he's using a Windows machine and I'm using a Macbook.

Nancy

Hi again, @igaming. Can we log a ticket for you then, and send it over to this email address?

Our support team can look into this on their end.

Hi @Nancy I already have a ticket open - number 22778315. Frustrating that it's taking so long to get this sorted.

Not impressed with Dropbox CS, I'm afraid. Seems to move at a snail's pace. Why someone can't just call me to get this sorted I don't know. We pay a fortune for Business Membership.

Thanks for the ticket number, @igaming.

I went ahead and passed your comments along to the agent working on your case and raised the priority of the ticket, so they'll get back to you the soonest possible.

Have a great week!

Syed Rafay

Dear Hannah.

We in our organization , are also facing the same issue which is a Previous Sign in Error , on our machines which are running windows 11 OS

Troubleshooting already done :

-Unlinked old Devices

- Turned off early access

- tried offline Installer

Please be informed that i have already raised a ticket Ticket #22771686 , but no solution till now .