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How can I leave a Dropbox Business team?

I inadvertently changed my personal subscription to a Business subscription following accepting a Team invite from an existing client. Asking how to roll back my subscription to the state prior to the Team invite trigger and to ensure that any of my permissions/files/access doesn't change in regards to any of my Dropbox activity preceding the subscription change.

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Offboarding

Team Member

Accepted answers

Mark

@willuper wrote:
Right. I have full confidence in regards to the plan and account side and sorting that out just fine. My main concern is whether there is any ownership/permissions change that happens once accepting a teams invite (access to pre-existing files from my personal account). I have YEARS worth of files that, as of now, haven't changed, and don't want to risk the Admin having access to them as they are not related to the client (Admin) whatsoever.

Hi @willuper

If you become part of a Business Team then they 'own' your account and as such all of the files and data within it. They could, at any point, delete your account and you'd loose it all. While they cannot 'see' the data as such via the Dropbox website there is an option for them to log in as you and thus view all your data if they so wished.

Personally I'd set up a second account and use that as the one to join the team. You can link the two together so you can view two on your computer at one time if needed 🙂

All comments

Jay

Hi @willuper, thanks for bringing this to our attention.

As you've joined a Dropbox Business team, only the team admin can remove you from the team.

You'll need to ask them to convert your account to a personal account away from the team.

If you need any further assistance, please let me know!

willuper

I've had a personal account for forever and have upgraded from Plus to Pro over the years. My only concern is that now that I inadvertently moved to a Business team will that have any effect on my Dropbox activity prior to my plan/role/permission change that occurred yesterday?

Jay

If this was a paid Dropbox Business team, then you would be converted back to a Basic plan once the admin does the change.

You should've received a pro-rated refund for the remainder of your subscription, which you can check on this page.

willuper

Right. I have full confidence in regards to the plan and account side and sorting that out just fine. My main concern is whether there is any ownership/permissions change that happens once accepting a teams invite (access to pre-existing files from my personal account). I have YEARS worth of files that, as of now, haven't changed, and don't want to risk the Admin having access to them as they are not related to the client (Admin) whatsoever.

Mark

@willuper wrote:
Right. I have full confidence in regards to the plan and account side and sorting that out just fine. My main concern is whether there is any ownership/permissions change that happens once accepting a teams invite (access to pre-existing files from my personal account). I have YEARS worth of files that, as of now, haven't changed, and don't want to risk the Admin having access to them as they are not related to the client (Admin) whatsoever.

Hi @willuper

Personally I'd set up a second account and use that as the one to join the team. You can link the two together so you can view two on your computer at one time if needed 🙂

willuper

Understood. If I simply have them remove me from the team will that revert me back to my personal plan, along with all of my data existing before the team invite?

Jay

Provided they follow the exact steps to convert your account to a personal account, and not just delete your account entirely, then your data will remain intact on your account.

willuper

By chance is there an existing article outlining the steps to do so? As the admin isn't too versed in these things and as to avoid an error resulting in me losing years of data and client account working files.

Jay

My earlier post here contained the necessary article on how to convert accounts.

V-Apple

I was recently invited to join a Dropbox Team and when I joined I was told by Dropbox that my original subscription was canceled. Now I've been told by the Team I was invited to join that they will be removing me from the team. I never wanted my original subscription canceled and I don't know how to fix this because I get other files by way of Dropbox and I do still need it. Do I have to open a new Dropbox account, or is there another way to avoid not being able to use Dropbox?

Rich

@V-Apple wrote:
Now I've been told by the Team I was invited to join that they will be removing me from the team.

First, make sure the team admin knows that they need to convert your account back to an individual account. If they just remove you from the team your account will be deleted. If that happens, the team admin has just 7 days to restore the account, after which they would need to convert it.

I never wanted my original subscription canceled and I don't know how to fix this ...

You were given a prorated refund when the subscription was cancelled by joining the team. Once your account has been converted back to an individual account, you can just resubscribe to a paid plan.

This happens because when you join a Business team account, you're merging your account into the team account, using one of their licenses and effectively making them the owner of your account.

V-Apple

Thank you for your prompt response. I have notified the team administrator and, hopefully, this will all be straightened out. I have saved this response, and again, thank you for explaining the problem and solution for me.